DFS

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DFS
DFS

DFS DFS

DFS is the world's leading retailer of high-quality products for international travelers, and owes its position to excellent offerings and exceptional services that meet its customers’ needs.

Creation date: 1960
CEO: Philippe Schaus
Head office: 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon - Hong Kong
Website: www.dfs.com

Identity

On November 7, 1960, Robert Miller and Charles Feeney opened the first Duty Free Shoppers store at Hong Kong airport. At a time when travel retail was only in its infancy, the pioneering vision of two American entrepreneurs meant DFS could offer travelers on stopovers high-quality duty-free products. In 1972, the House built on its success by launching its first DFS Gallerias in downtown Honolulu and Hong Kong. These outlets, renamed “T Galleria by DFS” in 2013 in honor of the traveler, offer exclusive services and a unique shopping experience in the heart of the world’s biggest cities. The House endeavors to convey the founders’ passion for traveling and service, and since day one, has developed innovative merchandising concepts that have enabled it to forge partnerships with the biggest high-quality brands. With 420 points of sale around the world, spread across 18 major airports and 14 T Gallerias centered in the heart of the most visited cities in the Pacific region, DFS is now the largest network of high-quality travel retail in the world.
© DFS Group Limited

Icône

Travel retail was still unchartered territory when the founders of DFS established the business in 1960. Now the leading high-quality travel retailer, the pioneering inspiration of its early days has stayed with the brand during its expansion. DFS has made the satisfaction of its customers ​a top priority at each stage of ​its​
journey.​

© DFS Group Limited

Insights

Philippe Schaus, Chairman & CEO of DFS © DFS Group Limited
“ DFS was born out of a curiosity for the world, a passion for discovery and adventure, and a regard for luxury and quality. We hope to inspire travelers everywhere to enhance their journey with the world’s finest, expertly curated selection of exceptional products and unparalleled service. Our luxury traveling customers are at the heart of our business and are now reflected in the brand of our downtown luxury T Galleria department stores: ‘T’ is for traveler.”

Innovation

Today, with innovation as its founding principle, DFS is the world’s leading high-quality travel retailer. This status means it can launch trends and offer travelers more high-end products and exceptional services, such as beauty concierge, exclusive products and lounge areas. With customer satisfaction as its top priority, DFS puts all of its savoir faire into transforming customers’ stopovers into unforgettable experiences. In the modern, inviting surroundings of its airport stores or its downtown T Gallerias, travelers can feel at home wherever they are in the world.
DFS worldwide network © DFS Group Limited

Outlook

Bolstered by its values and the rise of air travel and worldwide tourism, the House is continuing its development in the travel retail market, particularly in Europe.The first European T Galleria is due to open its doors in Venice in 2016, based around a new concept combining international and local high-quality brands with products from the worlds of craftsmanship, art and gastronomy. A symbol of DFS’s savoir faire: breaking new ground and reinventing its spaces as essential shopping destinations.

Key figures

  • 9000 EMPLOYEES AROUND THE WOLRD
  • 420 STORES INCLUDING 14 T GALLERIAS SPREAD OVER 10 COUNTRIES
  • 200 MILLION ANNUAL VISITORS TO DFS STORES AND T GALLERIAS

DFS on social media

  • We're extending the joys of shopping at our stores to our website, starting with our DFS Singapore Airport... fb.me/42zaGGgw1
  • Take a colorful journey into the world of Andy Warhol through this signature #AbsolutWarhol bottle (more details... fb.me/1V8UWKij6
  • New Arrival at DFS DISCOVER THE shu uemura X Karl Lagerfeld 2014 HOLIDAY COLLECTION This winter, in an... fb.me/7aezfPUrA

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