Customer Service & Demand Planning Manager – Travel Retail

Position

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging society, and Empowering our People.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

The Customer Service & Demand Planning Manager is a highly visible role within the Travel Retail Americas team and will  collaborate with all functions and channels, aiming to deliver forecast accuracy, on time delivery and customer satisfaction, while playing a key part in driving regional retail sales growth and market share gain.  

 

Job responsibilities

Commercial Forecasting and Maison Alignments:

• Consolidation of TRA APO input from Commercial Channels
• Weekly tracking of local warehouse inbounds
• Work to create accurate forecast model linked to each channel of TRA
• Liaise with Maison’s with input and forecast adjustments
• Monitor orders that are being placed, and their implications to sales landings
• Highlight sales push items and secure orders working with Sales team
• Communicate all phase in phase out of new vintages and SKUs with sales teams
• Manage VAP/Giftbox process completely ensuring goods arrive in time
• Update VAP Tracker report
• Work to create monthly MMF reporting based on Commercial Inputs
•  Analyze Customer Sell-Out/Sell-In and trends, and apply knowledge to monthly forecasts
• Facilitate monthly Sell-Out reporting analysis

 

Customer Order Input and Communication:

 

 

• Prepare customer orders based on customer PO submissions
• Work with individual channel regarding all customer communications
• Analyze customer orders against YTG balances and landing projections
• Highlight and communicate supply chain challenges or product shortages
• Produce Daily/Weekly commercial sales report linked to forecast projections

Ad Hoc Projects & Analysis:

• Support the field sales management personnel on all system applications – MH Biz/SAP related questions/issues
• Investigate MH Biz reporting data issues
• Ad hoc project and analysis requests

Profile

Education

Bachelor’s degree required; MBA or Accounting/Finance degree preferred

 

Professional Experience

5+ years of business analytical experience in an Operations environment, preferably in the U.S. wines and spirits industries.

 

Practical/Technical Knowledge

• Strong analytical and organizational skills, and know how to prioritize your work
• Strong analytical skills to support data-driven decision making
• Proactivity to lead change to improve current processes
• Strong communication skills
• A detail-oriented person with a team player mindset is required for this mission.

Additional information

External applicants must be currently authorized to work in the United States on a full-time basis.

Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

 

#LI-HYBRID