CLIENT ADVISOR, SINGAPORE

職責

YOUR WORK ENVIRONMENT

As the Client Advisor and part of the Retail team, you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs.

YOUR IMPACT

BRAND:

• Act as an ambassador of CELINE by following CELINE grooming and uniform policy.
• Combine a professional, authentic and positive approach with enthusiasm for our products and our House

TEAM:

• Maintain an open, positive and constructive communication with team members

CLIENT:

• Provide exceptional client service according to CELINE’s selling ceremony
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
• Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
• Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty

SALES:

• Meet or exceed individual and store sales targets
• Achieve all sales associate KPIs and CRM requirements
• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

MERCHANDISE:

• Keep track of physical inventory of merchandise and inform the manager about product replenishment

VISUAL MERCHANDISING:

• Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards

STORE / BACK OFFICE:

• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stock room guidelines

KEYS FOR SUCCESS

Experience:

• A previous experience of minimum 2 years in sales and in fashion or luxury sector

Competencies:

• High product and fashion sensitivity and knowledge
• Ability to understand and go beyond customers’ needs to provide them the best customer experience.
• Taste for challenge and a team spirit
• Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.

Languages: Fluent in English, proficiency of other language(s) will be an advantage

Workplace : Marina Bay Sands, Ngee Ann City

プロフィール

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

追加情報

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.