After more than ten years with DFS, Rachel Tan Pei Ling exudes the same enthusiasm as she did during the first few days of her career. And it's no surprise; her love of service and human relations spurs her on, every single day...
“I have always been driven by the desire to meet customers as well as teams and to guide them. My training and initial professional experience is proof of that; from the management degree awarded to me by the hospitality school Les Roches in Switzerland through to the role as a Marketing Assistant in a Singapore hotel, right through to joining the DFS management training team in 2005 focused on skills development. All of these experiences confirmed my choice: I had found my path. And better still, my Maison.
As a Sales Manager, and then as Director of both airport and downtown businesses such as Changi Airport and T Galleria, in both Asia and Oceania since 2006, the influence and diversity of DFS’s selective distribution channels have provided me with countless experiences in operational management. I have also had the opportunity to explore vastly different product categories, working closely with the Maisons and in an international environment.
As the Director of airport boutiques in Singapore, I was determined to make the most of my management skills, my organizational capabilities and my strong work ethic, all to benefit the teams. Today this same commitment has led me to new responsibilities. After being promoted in December 2018 to Human Resources Director for Vietnam, Cambodia and Indonesia, I guide our teams in these regions in the development of their own skills, helping them to go beyond their objectives. Thanks to their accomplishments we are able to fully satisfy our customers’ expectations, which creates a great sense of achievement, and that is my quest for excellence.”