Administrative Coordinator

  • Company: Loewe USA
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Beginner
  • Reference No.: LOEW00269
  • Date of publication: 2018.08.05

Position

This full-time temporary position is responsible for supporting the organization and internal development of the Loewe business in North America by maintaining a high quality brand image while supporting the growth as per agreed development plan. This individual will manage the relationship with existing clients supporting the team Loewe America in terms of relationships via multiple communication channels , electronically, phone calls and encompassing care for the accounts. The position will evaluate and provide support to clients on matters relating to product knowledge and assortments, fulfilment of deliveries and in matters of support.  

  • EDI's process & maintenance, re-order entry at our DC system
  • Return to vendor process, liaison between the partner and our DC in NY
  • Processing quality claims/ensuring the best service for our partners and their clients  
  • Scheduling appointments, expense reporting and travel booking for the SVP and North America Director, diary management
  • Providing copy info for our PR agency, also providing product info for our clients
  • Sample trafficking
  • In charge of the maintenance of: web store info, wholesale distribution list, partners contact list, VM & Store Management list, etc.  
  • Processing: sales for DSM if necessary to support AE, notes & orders after buying session, sending order receipts & order confirmations to clients, revising orders, skypad rejection log, etc.
  • In charge of Paris schedule (market appointments) & fashion show ticket requests 
  • Ensure deliveries deadlines are met, through liaison with the H/O teams (NY & Madrid), logistics and supply chain
  • Creation of reports and presentations (VM, PK's, clinics, budget, press, etc.)
  • Analyse regional market and competitors to build benchmarks for pricing strategies and survey opportunities in wholesale and Retail 
  • Liaison with the CRM manager and marketing department to ensure that all the activities to promote the collections are implemented within the plan agreed with headquarters, managing the receipt of collateral information that may be necessary 
  • Build strong working relationship with internal, cross-functional business partners (Merchandising, Retail, HR, Marketing, Store Development, and Visual Merchandising) and external business partners (Wholesale & Franchise partners, Third Party Agencies etc.)
  • Support the SVP Americas on communication - and as a liaison officer work closely with the appointed franchisees in the southern continent by ensuring correct costings - budget targets
  • Assist wholesale clients with PO inquires, discrepancies, RA, deliveries, repairs and special orders
  • Provide consistent status updates on order entries, shipments, pricing, and product
  • Compile selling reports with use of Skypad program and client reports for business analysis
  • Monitor and support e-commerce accounts to maintain proper pricing, copy information, brand presentation, and image requirements
  • Support wholesale accounts with overall store management with strategic guidance from the North America retail and wholesale manager
  • Ensure  highest quality level of presentation is achieved within the accounts in terms of merchandising (displays, cleaning and appearance)
  • Network and build business relations and partnerships with the Regional locations    
  • Implement Loewe procedures and share best practice across all retail Locations while controlling cost and efficiencies              

Profile

Education/Experience:

  • Minimum 3 years of Fashion / Luxury experience   
  • Strong knowledge of luxury retail business and markets
  • Strong analytical, written, verbal, skills
  • Ability to deal with ambiguity, work under pressure, multi task in a fast paced environment
  • Proficient Excel skills
  • Excellent organizational skills and keen eye for detail
  • Ability to travels up to 10% of time if necessary, domestic & international
  • Bilingual in Spanish and/or French, a plus but not required    
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