After-Sales Custumer Service Representative

  • Company: Hublot USA
  • Location: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: HUBL00274
  • Date of publication: 2019.05.28

Position

Hublot of America is currently seeking for a Customer Service Representative located in our After-Sales Service department in Fort Lauderdale. MISSION: - Manage Flow of Repairs in designated area within the After-Sales department - Act as a Hublot Ambassador and provide the best customer service and support for dealers, Hublot Boutiques and end customers - Interaction with customer, maintaining and updating customer records - Process all incoming watches for repair in SAV repair system and create worksheets for watchmakers use to estimate - Communicate estimate to customers and receive and process all estimates validated or declined - Monitor flow of repair and follow up with boutiques and clients on pending repairs - Liaise with watchmakers regarding repair issues and with Switzerland for any watches to be shipped to headquarter - Process invoice collect payments - Create list of spare parts weekly needed in completion of repair - Assist customers with drop off/pick up repairs at facility

Profile

- Bachelor's degree preferred - Minimum 5 years of customer relationship related experience - Previous luxury customer relationship experiences preferred - Previous experience in supervising a team of Customer Rep a plus - Strong organizational skills - Proficient in MS Office - Word and Excel; - Experience with Outlook preferred. - High customer focus and strong interpersonal skills - Independent and proactive with a strong team spirit desired

Additional information

A master in the Art of Fusion, with respect for tradition and the creative vision of the 21st century, the Swiss watchmaker Hublot puts innovation at the heart of its growth strategy. With a youthful spirit and a forward-looking approach, the teams at Hublot are constantly looking for the innovative ideas that are the hallmark of Hublot. Beyond developing major watchmaking complications, Hublot is associated with the biggest names in sport, through collaborations with Ferrari, FIFATM, Usain Bolt, and many others, alongside other highly varied domains, including music, through the celebrated piano virtuoso Lang Lang, as well as fashion, with Italia Independent
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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