As an After Sales Specialist, you will be in charge of repairing damaged products from our customers. after sales is a real contribute for LV to keep growing in the target service level, you will be pivot in this organization.
Working in the local repair center, you will make sure to make all the repairs in the highest standards of care, as behind every products there is a customer.
Duties and Responsibilities:
Repair damaged products from clients
- Dismantle Products
- Re-assemble while replacing with new spare part
- Use various technics: hands tools, machines, edge coloring, leather & canvas cutting etc.
- Various type of products: city bags and small leather goods (soft leather, canvas), travel products & luggage, sunglasses ...
- Repairs done in respect of LV norms and quality standards, defined by Central Client Care department in France.
Extra mile operations
- Apply hot stamping
- Apply new service to cherish our clients: leather care, polishing ...
Punctually support the stores
- Expertise some products to help defining the repair to be done
- Train store teams to process easy in-store repairs