Aftersales Coordinator

  • Company: Louis Vuitton UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM07892
  • Date of publication: 2019.02.11

Position

As the professional in charge of Aftercare you will secure the operational efficiency in line with the standards of the Brand. You will ensure a smooth process for clients from the point of receipt to the return to the client in addition to ensuring the teams are adequately trained to support the above.

Profile

>  After Sales Services >  Approach After Care Services as a Client relationship opportunity and provide the best Client experience >  Manage and ensure quality issues are properly dealt with >  Develop your expertise in carrying out in store repairs to the quality standards expected by our clients >  Maintain the integrity and accuracy of the "My repair" platform. >  Ensure the organisation of the aftersales area is clear and user-friendly for all team members with a view to maximizing the client experience >  Ensure the lead time from Receipt to sending to Cergy is respected. >  Liaise with Paris Aftersales department >  Regularly communication to mangers regarding any relevant aftersales topics >  Ensure regular communication with the stock team to ensure the correct management of defective exchanges >  Develop and train all team members on aftersales in addition to the develop and train a back-up Aftersales co-ordinator >  Ensure regular follow up with clients regarding their items or queries >  Conduct regular morning briefs >  Manage the aftersales feedback on Voice with team members and mangers and create actions based on the feedback. >  Maintain and control the repairs holding >  Leading repair inventories across the concessions >  General duties >  Developing aftersales expertise in your store >  Follow the company's policies and procedures >  Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store >  According to store: support the Client Advisors in optimizing match to traffic and better adapt aftersales to Clients needs >  Develop the highest Brand and product knowledge >  Respect Louis Vuitton Brand standards in terms of grooming and behavior
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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