As the professional in charge of Aftercare you will secure the operational efficiency in line with the standards of the Brand. You will ensure a smooth process for clients from the point of receipt to the return to the client in addition to ensuring the teams are adequately trained to support the above.
> After Sales Services
> Approach After Care Services as a Client relationship opportunity and provide the best Client experience
> Manage and ensure quality issues are properly dealt with
> Develop your expertise in carrying out in store repairs to the quality standards expected by our clients
> Maintain the integrity and accuracy of the "My repair" platform.
> Ensure the organisation of the aftersales area is clear and user-friendly for all team members with a view to maximizing the client experience
> Ensure the lead time from Receipt to sending to Cergy is respected.
> Liaise with Paris Aftersales department
> Regularly communication to mangers regarding any relevant aftersales topics
> Ensure regular communication with the stock team to ensure the correct management of defective exchanges
> Develop and train all team members on aftersales in addition to the develop and train a back-up Aftersales co-ordinator
> Ensure regular follow up with clients regarding their items or queries
> Conduct regular morning briefs
> Manage the aftersales feedback on Voice with team members and mangers and create actions based on the feedback.
> Maintain and control the repairs holding
> Leading repair inventories across the concessions
> General duties
> Developing aftersales expertise in your store
> Follow the company's policies and procedures
> Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives
of the store
> According to store: support the Client Advisors in optimizing match to traffic and better adapt aftersales to Clients needs
> Develop the highest Brand and product knowledge
> Respect Louis Vuitton Brand standards in terms of grooming and behavior