Position
A master in the Art of Fusion, with respect for tradition and the creative vision of the 21st century, the Swiss watchmaker Hublot puts innovation at the heart of its growth strategy. With a youthful spirit and a forward-looking approach, the teams at Hublot are constantly looking for the innovative ideas that are the hallmark of Hublot. Beyond developing major watchmaking complications, Hublot is associated with the biggest names in sport, through collaborations with Ferrari, FIFATM, Usain Bolt, and many others, alongside other highly varied domains, including music, through the celebrated piano virtuoso Lang Lang, as well as fashion, with Italia Independent
Are you willing to join a creative and innovative Retail luxury team? Hublot of America is expanding its Beverly Hills team and looking for its new Assistant Boutique Director.
MISSION:
The Beverly Hills Assistant Boutique Director is responsible for assisting the Boutique Director in all operations of the Hublot boutique, as well as in managing the staff, in order to maximize the boutique performance.
KEY RESPONSIBILITIES:
Sales
- Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service
- Ensure the integrity of the brand in the boutique according to HQ standards
- Ensure daily display follows HQ guidelines and rotation on a regular basis
Back-office and administration
- Weekly reporting on boutique sales and operations
- Provide necessary feedback on inventory mix, stock orders and inventory controls
- Manage logistics of returns and after-sales inventory
- Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory
Events, activations and networking
- Assist in all logistic of boutique event organized by the brand
- Ensure boutique Instagram account is updated following the HQ guidelines
- CRM: ensure customer database is up to date and provide necessary information
Management
- Assist in staff scheduling
- Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
- Acting manager on the floor when Boutique Director is not present in the boutique
Profile
- Bachelor's degree preferred and minimum 5 years of related experience
- Previous retail luxury experience required
- Minimum of 2 years in a retail management role and previous experience in assisting manage a store required
- Strong organizational skills
- Good leadership skills and team management
- High customer focus and strong interpersonal skills
- Thorough understanding of timepieces industry desired
- MS Office proficient
