Assistant Boutique Director- Orlando

  • Company: Hublot USA
  • Country / Region : United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: HUBL00377
  • Date of publication: 2020.09.01

Position

MISSION: 

The Assistant Boutique Director is responsible for assisting the Boutique Director in all operations of the Hublot boutique, as well as in managing the staff, in order to maximize the boutique performance.


KEY RESPONSIBILITIES:

Sales

  • Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service
  • Ensure the integrity of the brand in the boutique according to HQ standards
  • Ensure daily display follows HQ guidelines and rotation on a regular basis

 

Back-office and administration

  • Weekly reporting on boutique sales and operations
  • Provide necessary feedback on inventory mix, stock orders and inventory controls
  • Manage logistics of returns and after-sales inventory
  • Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory

 

Events, activations and networking

  • Assist in all logistic of boutique event organized by the brand
  • Ensure boutique Instagram account is updated following the HQ guidelines
  • CRM: ensure customer database is up to date and provide necessary information

 

Management

  • Assist in staff scheduling
  • Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
  • Acting manager on the floor when Boutique Director is not present in the boutique

Profile

  • Bachelor's degree preferred and minimum 5 years of related experience
  • Previous retail luxury experience required
  • Minimum of 2 years in a retail management role and previous experience in assisting manage a store required
  • Strong organizational skills
  • Good leadership skills and team management
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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