Assistant Boutique Manager, Ala Moana

  • Company: Christian Dior Inc.
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC01928
  • Date of publication: 2018.08.06

Position

JOB PURPOSE

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

  • Maximize every sale, minimize stock losses, and bring new clients to the business.
  • Open and close the boutique
  • Coach, staff, schedule, merchandize, and complete inventory.
  • Ensure policies and procedures are followed in order to achieve maximum results.
  • Exemplify the six Dior Values on a consistent basis

Profile

Tasks and Responsibilities

Commercial Performance and Team Management:

  • Maximize sales and measure sales performance and conversion rates on a daily basis
  • Provide and inspire outstanding service to our customers
  • Assist in assigning and monitoring sales goals of Sales Associates 
  • Responsible for clientele development 
  • Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
  • Train, coach, develop, and manage sales associates in selling skills 
  • Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
  • Facilitate proper communication between management and associates

Clientele Service and Management:

  • Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
  • Train the team on optimizing Capture Rate and After Sale do develop personal customer database  

Product and Stock Management: 

  • Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
  • Oversee and participate in department inventories
  • Monitor proper pricing of merchandise 
  • Minimize stock losses 

Process Management: 

  • Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
  • Help solve problems that affect the department's service, efficiency, and productivity
  • Lock and secure the store, and oversee compliance with all security procedures
  • Any other tasks as assigned from time to time

 


Additional information

Skills and Competencies

Ability to: 

  • develop and train associates, build relationships, utilize skills of associates most appropriately
  • provide outstanding customer service  
  • effectively manage sales staff toward achievement of sales and clienteling objectives 
  • manage boutique operations effectively  including attendance, merchandising, and housekeeping standards
  • merchandize effectively  
  • maintain a fair, consistent set of standards as they apply to work force  
  • adjust priorities and manage time wisely in a fast-paced environment  
  • communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates  
  • operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Requirements

  • 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
  • Sense of initiative and commercial creativity with fashion sensitivity 
  • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
  • Demonstration of own initiative
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed  
  • Availability to work the hours necessary to open and/or close the store  
  • Ability to maintain presence on selling floor for long periods as needed
  • Strong interpersonal, communication, organization and follow-through skills 
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Fashion & Leather Goods

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