Assistant General Manager, Operations

  • Company: DFS Cotai Limitada (Macau)
  • Location: Macau
  • Business group: Selective retailing
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: DFS00207
  • Date of publication: 2018.06.26


  • Responsible for all expense lines on the Profit & Loss statement, ensure store expenses are controlled to predetermined levels and improvements recommended to General Manager. Includes Other Shop Expenses (OSE) of Utilities, Supplies, Uniforms, Communication Costs, Contract Services.
  • Prepare budgets and forecast expenses and profitability in collaboration with General Manager as/when required.
  • Review ‘store vs. company averages' and identify areas for location improvement or best practices to be shared.
  • Make proactive recommendations to be taken to maximize store profitability. Execute approved recommendations and related outcomes.
  • Collate quotes and make recommendations on necessary purchases of major expenses in consultation with General Manager
  • Work with AGM Sales, Store Support teams, Merchants and Visual to support execution of store events and promotional activities.
  • Responsible for oversight of stock takes and inventory control to minimize losses through effective management of the Product Manager and team.
  • Ensure monthly variations in cash registers, stock transfers are investigated and reported accurately


  • Bachelors Degree in Management, Business or equivalent recommended.
  • 5+years management experience required. Regional retail leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
  • Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email required.
  • International travel may be required to attend senior management meetings as/when scheduled.
  • Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
  • Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
  • Accuracy and attention to detail.
  • Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
  • Must have strong interpersonal skills and be able to work well with personnel at various levels.
  • Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
  • Function as a resourceful and proactive team member.
  • Must be able to have a flexible schedule.
  • Able to work independently with minimal supervision.
  • Must be accurate.
  • Strong organizational skills
  • Strong analytical skills; ability to work with complex issues.
  • Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
  • Good problem solving skills.
  • Ability to work independently and on weekends and outside of regular office hours, if required.

Selective retailing

Because each customer is unique, the Group's Selective Retailing labels offer every single one the shopping experience.

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