Assistant General Manager, Operations

  • Company: DFS Venture Singapore (Pte) Ltd
  • Location: Singapore
  • Business group: Selective retailing
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: DFS00263
  • Date of publication: 2018.08.20

Position

We are looking for a retail management expert to join us as the Assistant General Manager (AGM), Operations. The AGM, Operations will be a key business partner to the General Manager (GM) at store level. Together, you will lead the effort in providing the optimized customer service environment by ensuring everything the customer sees, feels, and hears is up to standard. You will also engage, mentor, and train your team of Logistics, Operations Support, and Scheduling Coordinators, and ensure all efforts are continually focused on our customers.

Drive Store Profitability

  • Responsible for all expense lines on the Profit & Loss statement, ensure store expenses are controlled to predetermined levels and improvements recommended to General Manager
  • Oversee staff's on-duty schedule so that customer experience and staff productivity is maximized while payroll budgets are achieved or bettered 
  • Work with Sales, Store Support teams, Merchants and Visual to support execution of store events and promotional activities

Store Planning & Project Management 

  • Work closely with Building Management for store planning and project management to align with the delivery of exceptional customer experience
  • Communicate the company's overall sales objectives to the Operations Team; conduct regular performance review with them

Human Resources

  • Partner with your General Manager and Talent Management team to ensure a succession plan is in place for Operations staff
  • Lead, coach and train your direct reports to ensure your Operations & Support team is consistently improving in productivity and effectiveness in their roles

External Networking

  • Promote DFS' brand externally via active participation in corporate charity initiatives, local community's and government's activities
  • Communicate with your General Manager, Assistant General Manager Sales, Talent Management, Merchandising, Marketing, Operations & Control Director and Global CSC teams on relevant store issues regularly

Profile

  • Bachelor degree in Management or Business. Regional retail leadership experience with merchandising and financial accountability highly desired
  • Strong multi-dimensional leadership ability; able to effectively operate in a culturally diverse environment with astuteness and sensitivity
  • High degree of integrity and confidentiality with a keen sense of business/financial acumen 
  • Strong interpersonal skills and be able to work well with personnel at various levels
  • Strong communication skills, both oral and written and be comfortable in making high level presentations
  • Able to work independently with minimal supervision
  • Strong analytical skills; ability to work with complex issues
  • Able to make sound decisions with relevant facts at hand; do not shy away from conflict
  • Ability to work independently and on weekends and outside of regular office hours, if required
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Selective retailing

Because each customer is unique, the Group's Selective Retailing labels offer every single one the shopping experience.

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