Assistant Manager of E-Retail - New York, NY

  • Company: Parfums Christian Dior USA
  • Location: United States
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: PCD15451
  • Date of publication: 2018.04.23


Position Overview:

Support the growth and acceleration of online sales in the US market. Responsible for the day-to-day account management of E-Retail accounts, ensuring the timely and on-brand execution of all online programs and product launches. Partner closely with E-Retail counterparts to manage the implementation of the weekly merchandising plan and to optimize the user experience for conversion. Additionally, maintain updated E-Retail calendars, sample inventory allocations and E-Retail sales reports on an on-going basis.


Principal Duties and Responsibilities:

Account Management:

  • Deliver exceptional client service to retail partners, through clear written and verbal communications.
  • Manage the day-to-day relationship with the E-Retail Site Teams.
  • Lead proactive follow-ups from retailer meetings and retailer requests, including the appropriate stakeholders and decision makers in the communications; elevate internally as needed.
  • Maintain the updated program calendar and project manage the timely delivery of all product launch, campaign, and site merchandising assets to each key account.
  • Manage the on-time "go-live" of complete product pages consistent with the Brand's E-Retail Kit.
  • Manage the implementation of E-Retail programs according to plan and recommend on-going optimizations of brand user experience and product merchandising.
  • Track the timely set-up of planned sample programs/initiatives.
  • Monitor retailer website for expired visuals and/or missing brand assets
  • Daily Site Checks for any bugs, errors, and/or needed optimizations to support sales.
  • Routine audits for best in class competitive examples within retailer environment.
  • Routine audits and QA for Brand Experience optimizations on desktop, mobile, and mobile app:
    • Navigation Exposure and Brandshops
    • On Site Search
    • Category merchandising
    • Other applicable sources
  • Manage monthly status meeting invitations, timely preparation, and distribution of meeting agenda.
    • Maintain updated retailer contact list.
    • Foster positive and collaborative working relationships with E-Retail Counterparts, Key Account Managers, and Planners.

    Account Planning:

  • Support in the preparation of Market Meeting Presentations.
  • Contribute to the seasonal E-Retail Planning Process.
  • Update/maintain E-Retail Purchase Order and Chargeback Tracker.
  • Maintain updated launch calendars; align with teams on project milestones for delivery of launch activation elements for dedicated site exposure, digital co-op programs and sample programs.
  • Manage and analyze year over year E-Retail sample allocations, partnering closely with sales development team and account planners to ensure allocations are planned, approved, and shipped according to plan each month.
  • Maintain/update Media Buy Allocations Tracker and secure tracking links as needed.
  • Reporting and Business Insights:

  • Prepare Weekly Sales reporting and analysis for each assigned Retail Account.
  • Prepare Monthly Retailer Sales Recap Report:
  • Detail MTD & YTD Sales KPIs by Category
  • Review 3rd party analytics tools and include KPIs
  • E-Retail Highlights for the Month
  • Draft Monthly Sales Score Card and Finance Sales Reports for timely delivery to internal stakeholders.
  • Prepare Monthly NPD analysis on market trends and brand performance

Additional information

Qualifications & Skills REQUIRED:

  • 3+ years of experience in digital/ecommerce in a similar or related industry
  • Bachelor's degree, MBA preferred
  • Working knowledge of E-Commerce best practices and retail business
  • Wholesale account management, buying office, or department store experience strongly preferred
  • Ability to communicate effectively with external E-Retail partners in a clear, time sensitive and professional manner
  • Ability to communicate and collaborate with cross functional partners; Sales, Planning/Operations, Finance, Creative, Technical/IT
  • Strong organizational skills; Self-starter, resourceful, with an entrepreneurial spirit to proactively problem solve
  • Ability to manage priorities and take ownership/accountability for completion of tasks in a fast-paced, deadline-driven environment
  • Strong sense of urgency and judgement to elevate issues as needed
  • Ability to positively and efficiently collaborate with team members, stakeholders and cross functional partners
  • Ability to simplify and request clarity as needed when dealing with ambiguity
  • Positively and effectively cope with change; agile and can shift gears comfortably and swiftly as needed
  • Detail-oriented, understanding of luxury brand universe and ability to lead QA against brand guidelines
  • Aptitude for working with Internet tools (i.e., web-based reports, databases and various multimedia technologies, an understanding of website metrics, data analysis, and reporting tools)
  • Positive Team Player with can-do attitude
  • Highly proficient in MS Office Suite (Outlook, Excel, PowerPoint)

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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