> Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA
> Lead by example in demonstrating role model behaviour that is representative of the Pucci brand.
General Store VM / Client Management:
> Assist in the implementation and maintenance of all visual guidelines
> Maintain store standards that reflect the brand image at all times
> Enhance customer service standards in store to ensure world class service is delivered at all times
> Build relationships with Pucci clients to develop loyal clientele in order to reach sales objectives
> Proactively tackle and resolve all customer problems and complaints quickly and effectively
> Motivate and develop Sales Associates in clientelling and customer service.
Sales/ Business Monitoring:
> Assist in tracking, monitoring and communicating sales targets and KPIs
> Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards
> Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximise sales
> Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
> Keep up to date with the fashion industry and market trends.
Team Management/ Back Office
> Lead the team through morning briefings, objective setting, training and direct coaching together with the Manager
> Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
> Ensure all Company policies and procedures are adhered to
> Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
> Assist Manager to oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
> Ensure cash banking is carried out accurately on a weekly basis
> Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
> Assist Manager in day to day needs of the business and administration
> Deputise for the Manager in their absence
Education and Experience
> Education : to Degree level or above
> Experience : minimum of 3 years' experience in Luxury Retail, minimum 2 years' managing people
> Software: Excellent working knowledge of Microsoft Office and Lotus Notes
> Good team player and ability to work on own with high levels of motivation
> Sound knowledge of UK Retail Laws, security and Health and Safety Legislation.
> Ability to effectively and successfully lead and manage a team
> Strong and demonstrable commercial acumen
> A passion for customer service and sales floor focused
> Excellent at working and delivering against deadlines and the ability to work under pressure
> Ability to prioritise for self and the team and be able to multi task
> Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
> Proactive and positive in approach
> Able to communicate effectively with all internal and external customers and at all levels of the organisation
> Excellent communication skills both written and oral.