Assistant Manager Position Sloane Street

  • Company: Emilio Pucci
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: PUCC00100
  • Date of publication: 2019.09.05

Position

Brand Ambassador:
>  Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the Pucci brand.

General Store VM / Client Management:
>  Assist in the implementation and maintenance of all visual guidelines
>  Maintain store standards that reflect the brand image at all times
>  Enhance customer service standards in store to ensure world class service is delivered at all times
>  Build relationships with Pucci clients to develop loyal clientele in order to reach sales objectives
>  Proactively tackle and resolve all customer problems and complaints quickly and effectively
>  Motivate and develop Sales Associates in clientelling and customer service.

Sales/ Business Monitoring:
>  Assist in tracking, monitoring and communicating sales targets and KPIs
>  Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards
>  Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximise sales
>  Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
>  Keep up to date with the fashion industry and market trends.

Team Management/ Back Office
>  Lead the team through morning briefings, objective setting, training and direct coaching together with the Manager
>  Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
>  Ensure all Company policies and procedures are adhered to
>  Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
>  Assist Manager to oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
>  Ensure cash banking is carried out accurately on a weekly basis
>  Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
>  Assist Manager in day to day needs of the business and administration
>  Deputise for the Manager in their absence


Profile

Education and Experience

>  Education : to Degree level or above
>  Experience : minimum of 3 years' experience in Luxury Retail, minimum 2 years' managing people
>  Software: Excellent working knowledge of Microsoft Office and Lotus Notes
>  Good team player and ability to work on own with high levels of motivation
>  Sound knowledge of UK Retail Laws, security and Health and Safety Legislation.

Person Specification
>  Ability to effectively and successfully lead and manage a team
>  Strong and demonstrable commercial acumen
>  A passion for customer service and sales floor focused
>  Excellent at working and delivering against deadlines and the ability to work under pressure
>  Ability to prioritise for self and the team and be able to multi task
>  Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
>  Proactive and positive in approach
>  Able to communicate effectively with all internal and external customers and at all levels of the organisation
>  Excellent communication skills both written and oral.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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