Assistant Manager, Technical Service (IS&T)

  • Company: Fashion Group Asia Pacific
  • Location: Hong Kong
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: FADIV00178
  • Date of publication: 2019.05.05


Primary Objectives:

  • Responsible for the whole IT project management processes including scope, budget, schedule and managing vendors and business partners
  • Support fast growing store openings and expansion with system and network installations
  • Part of the regional technical team on mutual support and backup among Asia Pacific, China and Japan.


Job description:

  • Perform project management responsibilities
  • Manage large scale IT project planning, implementation, testing and go live support
  • Management documentation for infrastructure project, change, incident and RCA
  • Responsible on change management such as modify, add, change, delete
  • Coordination for regular CAB meeting and implement the change documentation
  • Provide trainings on IT tools to the users such as Windows 7, MS Office, O365, DR, Citrix, IP Phone, iPad, Wi-Fi, video/web conferencing, cloud solution, etc.....
  • Coordinate project meeting between the key user, IS&T team, external vendors and Group IT
  • Serve as a member of the regional technical team to ensure the infrastructure solution and IT tools are implemented as according to the Group and widely accepted standards, meeting the local requirements
  • Follow the Regional IS&T operational guideline and procedure on incident management and service request delivery and technical instruction
  • Participate in other projects such as application and business projects when assigned
  • May require on-call support or ad-hoc work during store operating hours and specific time during key project milestones.
  • IT asset and equipment inventory management for the offices and the stores
  • Conduct regular review with the Managers to raise escalation when required, and recommend improvement
  • Ensure updated security policy and procedures are in place in all aspects of IT infrastructure through documents and periodical review
  • Responsible for the network and systems installation for the store openings and expansion.
  • Prepare the IS&T monthly report, management and project status report



Additional information


  • Degree holder in computer science, information technology, business administration in technology or related disciplines
  • Minimum 5 years of IT experience with at least 2 years in project management role
  • Proven experience in managing multiple projects in cross-functional environment, like allocating resources, schedule and cost
  • Able to handle documentation such as operation manual, diagram, policy and procedure
  • End user facing and customer service experience in multinational corporations
  • Solid experience in networking, servers, security and mobility, retail solution is a plus
  • Strong communication skills, able to leverage multi-channels and media
  • Knowledge and experience in application implementation is a plus
  • Good command of spoken and written English and Chinese

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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