Assistant Retail Operation Manager

  • Company: Fendi China
  • Country / Region : China
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01606
  • Date of publication: 2020.12.02


Responsible for Retail Operation Project Management in Fendi China.  Key responsibilities include:

  • Store standard operation procedure audit
  • Retail Projects management
  • Action plans & Continuous improvement process
  • New store opening & onboarding
  • Store daily expenses budget and monitoring

Store standard operation procedures audit

- Oversee day-to-day operation of the area stores and solve unresolved operational issues

- Ensure the guidelines and the coordination of the retail materials and packaging are at WW standard

- Conduct store visit to ensure the daily store operation is in line with HQ guidelines and standards

- Ensure that the highest standard of housekeeping on and off the sales floor are maintained at all times

- Provide necessary resources and support to stores

- Suggest and prepare necessary steps to have optimum stock levels and minimize inventory discrepancies

- Implement and support all security measures

Retail projects management

- Coordinate rEvolution project (from requirement definition to full rollout)

- Ensure Retail Master Data is updated on regular basis

- Ensure the rollout of additional retail projects identified throughout the year

Action plans & Continuous improvement process

- Liaise with Regional on the procedure enhancement and optimization, always keep the system up to latest needs

- Based on Audit finding outs, partner with Regional and other relevant stakeholders on follow-up action plans

- Implement actions to help store team to better understand business opportunities drive sales and or KPI's

New store opening & onboarding

- Assist new store opening projects, leasing with external and internal partners, ensure a smooth process and on time accomplishment

- make sure any new store manager on board is well trained on Operation standards, procedures and tools

- Cooperate with Facility Manager for different store facility maintenance projects, to ensure store environment is managed to the brand standard

Store daily expenses budget and monitoring

- Control costs for optimum effectiveness of operations

- Be responsible for the store daily consumption budget, including daily expenses, maintenance, packaging, and security, etc.

- Cooperate with Finance team to ensure the budget is closely monitored and actively managed


Experience :

- Minimum 5 years' working experience in luxury retail industry (including Fashion, W&J, Hospitality)                                              

Education :          

- Bachelor degree or above                                     

Language :          

- Very good command of English and Mandarin

- Italian would be a plus   

Skill :

- Hands-on retail operation and project management experience                 

- Excellent people management and communication skills            

- Professional presentation skills                 

- Strong analytical skills                   

- Good negotiation and interpersonal skills            

- Computer literacy (including windows, word processing and spreadsheets)                     

- Team player


Fashion & Leather Goods

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