Assistant Retail Training Manager

  • Company: Fendi China
  • Country / Region : China
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01605
  • Date of publication: 2020.12.02

Position

To develop and support retail team in delivering the client experience to the benefit of store business. Partner up with Store Managers and in-store trainers, actively plan and manage store' training calendars. Animate in-store high-impact training interventions Answering to the needs of the retail team through product training, selling skills, special event supporting, bespoke 1-1 coaching and new joiner's on boarding training. You will spend 80% of your time in stores and modelling yourself as a leading example of excellence. Require frequent travel.

Store teams' competence

  • Constantly assess store staff's training needs as the basis for the training cycle.
  • Ensure a consistent on-boarding training for all new joiners.
  • Drive key training initiatives, e.g. "Customer Journey, FENDI Fur-LG-Styling Academies" through active and sustained in-store trainings.
  • On-site observe CA's interactions with clients and provide feedback/coaching moments.
  • Provide support for post-training endeavors through follow up actions, active monitoring of E-Learning completion rate.
  • Provide guidance and support to in-store trainers as well as support to in-class trainings/workshops delivered to store teams by other departments (i.e. CRM, VM, Merch teams).
  • Act as platform for sharing of best practice among stores.

Business Partner

  • Ensure the store management has full visibility on training plans, activities, progress, required actions. Making recommendations as needed.            
  • Partner with Store Managers for structuring, scheduling and participating in store meetings, that include topics such as MSP result sharing and action planning, training event etc.
  • Provide on-going feedback to Store Managers and Retail Training Managers on the performance/progress of individuals.
  • Working together with Store Manager, coach individuals to draw out their own solution to improve and develop.                                                

Training KPIs and budget

  • Monitor retail KPIs and coach to exceed individual and team target.
  • Manage retail training KPIs (# of people trained/#of hours/topics/e-learning completion rate) and share them with Greater China Retail Training Manager on a quarterly basis.
  • Monitor the approved training budget and manage all its revisions in agreement with Greater China Retail Training Manager.

Team worker      

  • Establish frequents checks in schedule with Retail Training Manager. Suggest development of material and training needs.
  • Partner with other Regional Retail Training Managers and WW Retail Training teams.

Profile

Experience :

- 7+ years Retail (as supervisor or manager) or field training experience in luxury industry        

- Retail or training experience with High-Fashion brands is a plus                   

- Previous experience as multiple stores manager, Area retail manager is a plus

Education :          

- Bachelor degree and above,

- Overseas education more than 3 years is a plus                                        

Personality :          

- Emotionally intelligent, able to interact with all levels of employee

- Good team player, strong team work spirit and influencer

- Passion for elevated service and client experience                                                                 

- Great energy with strong motivation in developing people                    

Skills :          

- Strong facilitation, communication and interpersonal skills                

- Excellent listening and observation skills                                                 

- Ability to manage details, deadlines and balancing multiple priorities             

- Willingness to travel within China and abroad                                                                   

- Proficiency in both spoken and written Chinese / English     

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