Assistant Store Manager

  • Company: Fendi Hong Kong
  • Country / Region : Hong Kong
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01648
  • Date of publication: 2021.02.02

Position

Responsibilities:

Sales Management and Business Development

  • Demonstrate sales leadership by playing an active role on the floor
  • Continuously motivate sales team to meet assigned sales and goals
  • Suggest in-store events and incentives to grow customer base with emphasis on building local market
  • Uphold excellent customer service and monitor staff performance to maintain service level
  • Provide recommendations to Retail Manager to drive sales for product category and clientele
  • Be aware of local trading environment, market trends and its impact on our sales, including competitors' trading activities and business strategy
  • Act as brand ambassador to strengthen/build relationships and sales with VIP clientele, repeaters and new customers
  • Work with Marketing team to implement in-store marketing activities

Inventory Management

  • Ensure proper inventory mix matching to market needs and following General Manager and Store Director instructions
  • Review merchandise assortment regularly. Plan and take action to optimize stock level and stock mix to reflect sales, buying trends and customer demands
  • Instruct and guide staff in the correct execution of all company operating procedures including merchandise receipt, pricing, counts and sales

Staff Management

  • Hire, evaluate, train, and discipline the staff consistent with Company policies
  • Calculate commission and incentives for the sales team
  • Motivate, coordinate and coach the staff on the floor to achieve sales goals
  • Support individual staff development and communicate ideas to General Manager and Store Director
  • Promote and maintain harmonious staff relations
  • Identify individual and team training needs and communicate them to General Manager and Store Director
  • Supervise staff and enforce Company policies while adhering to proper procedures for disciplinary action
  • Proper management of staffing roster for store coverage
  • Coach and train newly-joined staff

Administrative Management

  • Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to General Manager and Store Director
  • Take necessary actions to effectively control costs and ensure efficient operation in the store
  • Implement and support all security measures
  • Effective utilization of Retail Pro and its inventory management functions
  • Discuss with to ensure appropriate assortment for the store
  • Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager and Store Director
  • Maintain good communication with the HK teams, mall office, related outside parties

Communication and Reporting

  • Inform General Manager and Store Director of decisions and procedures relating to business issues made at the store level, and changes relating to business and competition issues in the Shopping Mall
  • Obtain approval prior to implementation of new programs or procedures
  • Adhere to and support business, merchandise, marketing and HR strategies from General Manager and Store Director

Visual Merchandising

  • Ensure that Visual Merchandising is consistent with Company standards to maximize sales and merchandise turnover
  • Review in-store and window VM weekly in line with the given instructions
  • Work with the Store Director and Regional VM on installation of new window display and product launches

 


Profile

Requirement:

  • Minimum 5 - 7 years of related experience in retail/luxury industry
  • 2 years of managerial experience
  • Bachelor's degree
  • Strong in commercial and customer service mindset
  • Outgoing, dependable, and pro- active team player
  • Good organizing and follow up skills
  • Excellent interpersonal, communication and networking skills
  • Ability to generate trust among both coworkers and clients
  • Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
  • Proficient in MS office, CRM and retail tools
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Fashion & Leather Goods

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