Assistant Store Manager

  • Company: Loro Piana Great Britain
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: LORP00511
  • Date of publication: 2019.02.26

Position

The Assistant Store Manager has management competencies and the ability to improve the loyalty of
customers who purchase luxury goods, directly managing the Top/VIP customers, in order to reach the
quantitative and qualitative goals. Represents the Company and substitutes the Store Manager ensuring
all the Company and Store Manager guidelines

Responsibilities:

Sales and business development

  • Reflects the corporate image in terms of standing and ensures that the team is aligned as well
  • Supports the Store Manager in order to guarantee an excellent welcome service and the observance of the qualitative standards required from the Brand
  • Supports the Store Manager in the optimization of the overall sales performance, being a reference point toward the store team in the sales process, increasing the customer service standards and working for the continuous development of the team product knowledge and selling skills
  • Supports the Store Manager in order to give all the necessary information to Area Managers

Client management and CRM

  • Maintains excellent customer relationships and ensures high levels of customer satisfaction
  • Actively participates in managing all the critical situations related to the sales process and/or to the customers, so that are faced and solved in the best possible way

Team management

  • Supports the Store Manager in order to make the store team cohesive and coordinates its activities in order to constantly have a motivated and competent human potential
  • Continuously supports the Store Manager in the team management
  • Ensures the observance of all the internal procedures

Visual

  • Supports the Store Manager ensuring that the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines

Operations and procedures

  • Knows all the Company procedures for the store and oversees their proper execution
  • Ensures that the store surface is enough covered and monitored, training the team with the Area Manager in order to prevent any theft or loss
  • Liaising with the Store Manager, carries out training activities for the team in order to avoid stealing

Stock

  • Supervises the state of the stockroom and of the related stockpile, ensuring that are in line with the sales potential, coordinating the related team and keeping informed the Store Manager about adjustments
  • Optimizes the stock management and verifies that the goods handling is suitable for the sales process, collaborating with the reference employee
  • Ensures the care of all the products and materials in the stockroom, collaborating with the store team
  • Supports the Store Manager in managing all the activities related to the annual closure, category flash inventories and fiscal annual inventory

Profile

Skills and abilities required:

  • Relevant work experience in Retail
  • Aligned with the Brand identity, detail oriented, with strong training, communication, leadership and relational skills
  • Passion and high motivation for the luxury environment and for Loro Piana products and Brand
  • Deep knowledge of the clothing and luxury history
  • Computer literate; SAP Retail experience preferred
  • Fluent English, both spoken and written; other languages are a plus
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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