Assistant Store Manager - Miami Design District

  • Company: Loewe USA
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LOEW00331
  • Date of publication: 2018.12.26

Position

Loewe is looking an Assistant Store Manager in their Miami Design District boutique. The Assistant Store Manager is responsible for supporting the Store Manager in driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.


Profile

Sales:

  • Develop, train and continuously motivate associates toward achieving and exceeding personal and category sales objectives while applying retail excellence;
  • Demonstrate leadership by playing an active role on the selling floor, coaching and promoting teamwork;
  • Manage and lead team efforts in clienteling including effective usage of resources and services to promote new client acquisition and retention;
  • Meet business goals as defined by management;

Sales Support:

  • Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints;
  • Support sales staff by packing customer purchases and processing sales when needed;
  • Ensure the highest level of customer service;
  • Enforce compliance with policies and procedures;

Operations:

  • Perform daily opening/closing procedures and reporting as directed;
  • Manage supply and stock levels in a timely manner to support the needs of the business;
  • Maintain an accurate inventory by assisting Stock Associate with category cycle counts;
  • Ensure store visual merchandising standards are met and maintained;
  • Review sales frequently and take action on visual merchandising to maximize sales;

Staff Training and Development:

  • Coaching Sales Associates on the spot to give clear constructive feedback based on facts and observations;
  • Assist Store Manager by making recommendations towards the recruitment and development of associates;
  • Identify associate training needs to be shared with the Store Manager and implement regular category meetings;
  • Provide training and direction to staff;
  • Shared responsibility for P&L of the store;
  • Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed;

Additional information

EXPERIENCE & EDUCATION

  • 3+ years' experience in a luxury retail environment with 1+ years managing people
  • Previous work experience with a European and/or Luxury brand strongly desired
  • Entrepreneurial perspective and ability to succeed in fast changing environments
  • College Degree preferred
  • Ability to analyze selling reports and identify business trends and opportunities
  • Proven experience driving positive customer interactions
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion to inspire and influence a team with a high level of integrity and professionalism
  • Flexibility to work a retail schedule including evenings, weekends
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Fashion & Leather Goods

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