Assistant Store Manager - Royal Hawaiian

  • Company: Fendi North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01203
  • Date of publication: 2019.07.21


Main Objective

The Assistant Store Manager assists the Store Manager in overall management of the store, staff, merchandise and customer service. The Assistant Store Manager will also assist in achieving sales objectives, building highly motivated teams and helping develop associates to the next level.

 Job Responsibilities

Sales and clients' management

  • Build and maintain client books meeting sales objectives
  • Manage quality of customer service, to meet customer expectations
  • Improve Mystery Shopper Results with action plans  
  • Implement appropriate CRM tools and develop loyal customer
  • Act as brand category ambassador to educate VIP clientele/new customers
  • Be sensitive to competitors' trading activities and give feedback to Store Manager

Staff Management

  • Lead a sales team by example on the sales floor  
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Execute the in-store training routine set by the Store Manager
  • Assume the role of Store Manager in the absence of the Store Manager in accordance with Company operating standards
  • Supervise store personnel and enforce company policies.

Inventory Management

  • Ensure that merchandize is properly managed, displayed, stored and maintained by team
  • Maintain inventory accuracy and shrink rates within company standards
  • Assign opening/closing counting duties as required

Visual Merchandising  

  • Ensure Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn  
  • Align periodically visual merchandising and sales performance
  • Know the best sellers of the category and ensure they are on display all the time

Store Facility and Maintenance

Manage and maintain the store facility, inclusive of all cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items to facility

  • Oversee maintenance on all lighting and electrical systems as required
  • Ensure organization of all back office areas, stock rooms, maintenance rooms, alterations etc.

 Financial Management

  • Ensure proper procedures are being met in regards to cash, credit card and check processing
  • Control Petty cash in accordance with company policy and procedure


·         BA a Plus

  • Minimum of 5-8 years Retail experience
  • Multi-category experience in luxury retail
  • Ready-to-Wear and/or shoes experience is a plus, but other product experience in luxury or high-end retail is highly desirable
  • Ability to motivate sales teams
  • Foreign Languages a plus: Mandarin or Japanese preferred

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

Discover the business group