Assistant Store Manager - Woodbury Common

  • Company: Kenzo US
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: KENZ00524
  • Date of publication: 2021.03.02


KENZO is currently seeking an experienced and passionate Assistant Store Manager for its Woodbury Common boutique opening Spring 2021.

This position is responsible for supporting the Store Manager in enforcing operational policies, sales support, training, and stock management.


  • Develop, train and continuously motivate associates toward achieving and exceeding personal and category sales objectives while applying retail excellence;
  • Demonstrate leadership by playing an active role on the selling floor, coaching and promoting teamwork;
  • Manage and lead team efforts in clienteling including effective usage of resources and services to promote new client acquisition and retention;
  • Meet business goals as defined by management;

Sales Support:

  • Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints;
  • Support sales staff by packing customer purchases and processing sales when needed;
  • Ensure the highest level of customer service;
  • Enforce compliance with policies and procedures;


  • Perform daily opening/closing procedures and reporting as directed;
  • Manage supply and stock levels in a timely manner to support the needs of the business;
  • Maintain an accurate inventory by assisting Stock Associate with category cycle counts;
  • Ensure store visual merchandising standards are met and maintained;
  • Review sales frequently and take action on visual merchandising to maximize sales;

Staff Training and Development:

  • Coaching Sales Associates on the spot to give clear constructive feedback based on facts and observations;
  • Assist Store Manager by making recommendations towards the recruitment and development of associates;
  • Identify associate training needs to be shared with the Store Manager and implement regular category meetings;
  • Provide training and direction to staff;
  • Shared responsibility for P&L of the store;
  • Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed;



  • 3+ years' experience in a retail environment with 1+ years managing people
  • Entrepreneurial perspective and ability to succeed in fast changing environments
  • Ability to analyze selling reports and identify business trends and opportunities
  • Proven experience driving positive customer interactions
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion to inspire and influence a team with a high level of integrity and professionalism
  • Flexibility to work a retail schedule including evenings, weekends and holidays

Fashion & Leather Goods

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