Back-Office Applications IT Manager

  • Company: SSC P&C UAE
  • Country / Region : United Arab Emirates
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: SSCPC00806
  • Date of publication: 2021.01.03

Position

THE CONTEXT ________

LVMH Perfumes & Cosmetics Middle East manages 8 different brands including Parfums Christian Dior, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Guerlain and Benefit Cosmetics. LVMH P&C Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures. 

POSITION OVERVIEW____________

The Back-Office Applications Manager has a responsibility to lead, support and deliver IS/IT Back-Office projects for LVMH on the Middle East area in strong partnership with Chalhoub (JV partner) and LVMH P&C HQ IS team (PCIS).

YOUR MISSION ____________

IT Governance

  • Manage the relations with JV Partner, PCIS and external partners
  • Ensure that agreed standards and working practices are followed
  • Highlight any non-conformance with agreed standards and working practices with the CFO
  • Demonstrable track record in passion for the delivery of excellent customer service
  • Develop an environment that encourages innovation, collaboration and team working across IT and other business teams
  • Develop and maintain formal procedures for the platforms to ensure consistency across the applications and increased productivity
  • Manage external vendors to strict SLAs and be vigorous in dealing with any issues
  • Manage and challenge the budget of new projects

IT Project Management

  • Take ownership and responsibility of LVMH P&C IT / IS back-office applications (mainly Oracle) that are supported by the Business including the support and upgrade roadmap
  • Act for LVMH as project Manager for enhancement projects on these applications, and coordinate delivery in close collaboration with JV partner 
    • Indicative list of projects:
      • Automated upload of Sell In figures from Oracle to Orion Sell In
      • Split of Brands PnL into Travel Retail and Local Markets
      • Quota Management for allocating specific stock to specific distributors
      • Integration of Orion P&L for all brands
      • Items master integration between Oracle and SAP
      • Integration of new brands into PCDO
    • Be responsible for maintaining, expanding, and scaling LVMH P&C automation tools and collaborate with JV Partner to ensure the upgrades of common tools are aligned
    • Report and follow support and maintenance queries with PCIS HQ
    • Manage the operational issues supporting the IT solutions deployed ensuring appropriate responsibilities are managed effectively during the support responsibilities of our 3rd
    • Stay abreast of platform enhancements and new technologies and assist in their suitability assessment ensuring they are aligned to our environment and business strategy
    • The scope is primary Supply Chain and Finance but the candidate is expected to support other functions if needed

Reporting Creation and Maintenance

  • Suggest and develop, upon request or your own initiative, new commercial, finance, marketing and logistics automated reports and maintain them

LVMH P&C Middle East BI System management and Database Maintenance

  • Responsible for system interface monitoring, ensuring timely, accurate and complete processing of data
  • Sense check data integrity and alert if any issue
  • Creation of the new reports and new agents (automatic reports) in BI/Updating based on the requests from all LVMH P&C Middle East brands
  • Support other departments for projects or any report query
  • Manage delivery of IT training for the business users

Profile

PROFILE ____________

Technical IT Knowledge and experience

  • IT or Information System scholar background / certification / relevant proven experience is a must
  • Working experience in Oracle and SAP
  • Knowledge of current business applications, best practices and trends in back-office systems
  • Very advanced Excel knowledge is mandatory including Power Query and Visual Basic
  • Database knowledge (MS Access, MySQL)
  • Programming knowledge (Python, Visual Basic) is a plus to be able to develop simple reports on Power BI
  • System security design and set up
  • ITIL Foundation knowledge

Personal Skills

  • Experience in translating business needs into successful IT solutions
  • Manage pipelines for a high number of business applications with clarity and clear strategies
  • Demonstrate ownership and responsibility for services
  • Experienced in managing internal and external/3rd-Party resource partnership models
  • Fluent in English (spoken and written)
  • Effective communication and strong interpersonal skills
  • Proactive
  • Detail oriented and well organized
  • Autonomous
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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group & the Houses