Beauty Advisor - New York, NY

  • Company: Guerlain USA
  • Location: United States
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: GUER00992
  • Date of publication: 2018.07.08

Position

Achieve retail sales goals by providing superior beauty and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.


Profile

  • Achieve retail sales goals or annual productivity goals.
  • Provide full-range customer service including product information, sales, and execution of all in-store events.
  • Ensure that all communications with customers are courteous, cordial, and professional.
  • Ensure that retail counter area and products are clean, well organized and well-presented at all times.
  • Meet retail sales plan objectives and track productivity as determined by employer.
  • Answer and respond to customer requests regarding Guerlain and its product lines.
  • Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
  • Resolve customer issues or questions by telephone or letter; including research and preparation of reply correspondence.
  • Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
  • Adhere to all policies and practices of the retailer.
  • Special projects and miscellaneous duties as dictated by the needs of the business.

Additional information

  • High School Diploma or equivalent, Bachelor's degree preferred
  • 3 + years of prestige beauty sales experience
  • Ability to effectively manage customer expectations and build loyal customer relationships
  • Excellent organizational skills
  • Superior written and verbal communication skills
  • CRT experience and aptitude in learning how to access computer based inventory and order status detail
  • Knowledge of Microsoft Office for Windows and Excel
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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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