MAIN JOB OBJECTIVE:
Achieve retail sales goals by providing superior beauty and fragrance service to clients and developing client relationships to build repeat sales and brand loyalty.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:
· Achieve retail sales goal or annual productivity goals.
· Provide full range customer service including product information, sales and execution of all in-store events.
· Ensure that all communications with customers are courteous, cordial and professional.
· Be responsible for boutique environment and products being clean, well-organized, and well-presented at all times.
· Meet retail sales plan objectives and track productivity, as determined by employer.
· Answer and respond to customer requests regarding Dior and its product lines.
· Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, and artistry.
· Resolve customer issues or questions by telephone or boutique email; including research and preparation of reply correspondence. Boutique managers should be told about all customer issues that may occur.
· Maintain client registration program, sustain customer relationships and generate new business through regular communication.
· Responsible for keeping an organized area at all times.
· Adhere to all policies and practices of the Boutique, including opening and closing if required based on the needs of the business.
· Be prompt and on time to work shifts. Always follow PCD grooming guidelines.
· Special projects and miscellaneous duties as dictated by the needs of the business.
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED:
· High school diploma or equivalent/College preferred
· 2+ years of prestige beauty sales experience
· Ability to effectively manage customer expectations and build loyal customer relationships
· Excellent organizational skills
· Superior written and verbal communication skills
· CRT experience and aptitude in learning how to access computer based inventory and order status detail
· Knowledge of Microsoft Office for Windows and Excel