Berluti Client Advisor, Madison Ave.

  • Company: Berluti North America
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM11949
  • Date of publication: 2021.04.19

Position

Store Performance

  • Manage and drive the sales strategy in order to achieve - and over achieve - the best sales performance
  • Prepare and follow the sales on a weekly/monthly basis; follow sell-out analysis - mix product/customers
  • To be a Berluti ambassador. To be able to explain the story of the House, its products, its culture.
  • Demonstrate sales leadership by playing an active role on the selling floor.
  • Develop local and international client book with the ability to recruit and retain a correspondence relationship.

Selling

  • Understand client desire, able to concretize the sale and present additional items.
  • Respect the Berluti selling ceremony.
  • Assist customers in selecting and purchasing, product while demonstrating excellence in customer service at all times.
  • Take action to solve problem with a positive end or effectively communicate to manager for assistance.

Customer Experience & Commercial Efficiency

  • Welcome to Berluti (proactive approach, right attitude, grooming, always try to pay attention to clients, create desire)
  • Get to know client and listen (personal interests, reason for visit, connections)
  • Guide client in their choices
  • Recognize all clients
  • Know and propose store's services (repairs, special orders)
  • Know collections, products, and materials
  • Understand client desire

Product Knowledge

  • Thorough knowledge of products and raw materials, craft / fabrication processes, for all products categories, bespoke and special orders. Training will be provided.

Team Contribution: Team Collaboration, Proactivity, Role Model

  • Demonstrate capability to positively influence the team dynamic.
  • Communicate easily and share all relevant information.
  • To be proactive. Propose actions and solutions. Take initiatives.
  • Respect the store rules (to be on time, to keep informed management in case of delay, personal leave)
  • Respect of Berluti Image: Behavior, Respect of Products, Knowledge of Berluti Culture
  • Respect of Berluti recommendations (uniforms).

 

  • Respect products all the time (stock, replenishment, store, merchandising)
  • Pay attention to display and store environment all the day

Profile

  • 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
  • Strong drive for business results with a passion for creativity, fashion and the brand.
  • Fluent in English, a 2nd language is a plus
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
  • Read, count, and write to accurately complete all business and client related documentation.
  • Ability to adjust priorities and adapt to strategies which address evolving business trends.
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
  • Ability to problem solving with positive outcomes. Know to ask colleagues or management help.
  • Ability to work varied hours/days, including nights, weekends as needed
  • Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
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Fashion & Leather Goods

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