Bespoke Shoes & Accessories Specialist

  • Company: Loro Piana Italy
  • Country / Region : Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Design & Creation
  • Experience required: Minimum 2 years
  • Reference No.: LORP00786
  • Date of publication: 2020.12.22

Position

Job Summary:

As a part of Personalization Team, the Bespoke Shoes and Accessories Specialist is responsible for the Personalization order process management and monitoring of important categories such as Shoes, Textile and Leather Accessories. He/she will be closely collaborating with Personalization Customer Service, Product Department and Supply Chain Team.

 

Main Activities:

 

1)     Process management of Bespoke Requests for defined Product Categories (Shoes, Textile and Leather accessories) through:

  • assuring technical and stylistic feasibility analysis is done by Product Department
  • checking in PROJraw material availability and supporting on alternative material proposal to a Client in collaboration with Product Department
  • evaluation of production timing and feasibility with Suppliers and communication timing and production costs to the Personalization Customer Service

 

2)     Production order entry and follow up of Bespoke Orders for Shoes, Textile and Leather Accessories through:

  • bespoke product codification in PLM
  • further follow up on the order launch into production with Supply Chain Team
  • supervision of production and on time order delivery to the Stores
  • management of quality claims and delivery delays

 

3)     Direct collaboration with Customer Service for the relevant categories in Bespoke requests / order collection, preparation of the first reply to a Client, order production follow up and process issues identification (communication with Stores is always directly managed by Customer Service)

 

4)     Data collection, processing and presentation on received Bespoke requests and open orders status for the relevant categories

 


Profile

Requirements:

  • At least 3 years of professional experience in similar roles (Supply Chain/ Product Development/ Personalisation departments) preferably within luxury sector or personalisation departments
  • Msc in Management or in Management Mngineering
  • Proven problem solving ability, team working and analytical skills
  • Passion for products as a plus
  • Fluency in English
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Fashion & Leather Goods

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