Boutique Director - Toronto

  • Company: Hublot USA
  • Country/Region: Canada
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 10 years
  • Reference No.: HUBL00291
  • Date of publication: 2019.08.19


The Toronto Boutique Director will play a key role in the success of the first Canadian Hublot Boutique by managing the team and leading it to success, focusing on networking, clienteling and ensuring that all boutique operations and management policies and procedures established by the company are followed. The position will ensure that monthly goals are reached as budgeted, will drive the highest level of customer service and build external relations with vendors and partners.

As being the first Hublot North America boutique in Canada, the Boutique Director will be the main point of contact and internal reference for the Canadian market. This person will also be a support for Hublot North America in the logistic of installation and preparation of the opening of the boutique.

Key Responsibilities:


  • Ensure Annual sales targets are achieved by training and supporting the sales team in all aspects of customer service
  • Analyze reports and data in order to provide innovative ideas on how to develop and grow the sales and business locally
  • Ensure daily display follows Hublot guidelines and rotation on a regular basis
  • Keep team focused on financial targets of the boutique, including sales, discounts and inventory

Customer Service

  • Provide the highest level of customer service and demonstrate leadership in all areas of negotiation, client satisfaction and after-sales service
  • Develop and manage personally VIP clients in specific situations to ensure an exceptional customer service is provided
  • Support sales team on the floor when needed and manage difficult and complex situations with clients
  • Ensure highest level of after-sales service by following up with After-sales department and keep constant communication with end client
  • CRM: ensure customer database is up to date and provide necessary information as well as propose customer service strategy

Back-office and Boutique operations  

  • Manage inventory, stock orders and provide necessary feedback on inventory mix
  • Manage boutique annual budget, keep back office stock always replenished
  • Implement and maintain all merchandising displays and ensure effective merchandising strategies
  • Ensure adherence to all company policies & procedures regarding operations of the boutiques
  • Ensure maintenance of the boutique and work with internal and external vendors (security agency, cleaning company, mall management team, phone and internet vendors...)
  • Manage logistics of returns and after-sales inventory
  •  Weekly reporting on boutique sales and operations

Events, activations, networking

  • Work with marketing team on creating and implementing annual event plan based on local market specificities
  • Support Event team on all logistic of boutique events organized by the brand
  • Advise Marketing Team on local advertising strategy
  • Ensure boutique Instagram account is updated following the HQ guidelines
  • Participate and encourage team to participate to local networking events


  • Recruit, onboard, train and develop a team of 4, including 1 Assistant Director and 3 Sales Associates
  • Provide trainings on a regular basis to enhance product knowledge and sales techniques in order to maximize sales and provide exceptional selling ceremony
  • Manage staff scheduling, payroll, ensure all company handbook policies and procedures are followed
  • Provide mentoring to Sales Associates on the floor in customer service and relationship
  • Manage any and all employee' issues and concerns and partner with HR when needed 


  • Bachelor's degree or equivalent
  • 10+ years retail experience with the majority of time spent in luxury
  • 4+ years managerial experience in a retail setting required
  • Work experience in Canada retail market required
  • Previous experience in Watch industry a plus
  • Ability to develop marketing and event concept for Toronto market
  • Strong leadership skills and team management
  • High customer focus and strong interpersonal skills
  • Strong organizational skills
  • Proficient in all Microsoft Office programs
  • Understanding of POS systems/operations

Additional information

A master in the Art of Fusion, with respect for tradition and the creative vision of the 21st century, the Swiss watchmaker Hublot puts innovation at the heart of its growth strategy. With a youthful spirit and a forward-looking approach, the teams at Hublot are constantly looking for the innovative ideas that are the hallmark of Hublot. Beyond developing major watchmaking complications, Hublot is associated with the biggest names in sport, through collaborations with Ferrari, FIFATM, Usain Bolt, and many others, alongside other highly varied domains, including music, through the celebrated piano virtuoso Lang Lang, as well as fashion, with Italia Independent


Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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