Boutique Manager - Mount Street

  • Company: Nicholas Kirkwood
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: NKWD00068
  • Date of publication: 2019.05.02


Acting as a Brand Ambassador this role has responsibility for the day to day running of the Boutique. To run and operate an efficient store which represents the brand image and delivers world class customer service. The role requires someone who can drive profitable performance by motivating the team, developing a strong client base and arranging events.



Brand Ambassador

  • Excite and instill passion and pride for the brand
  • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
  • Lead by example in demonstrating role model behaviour that is representative of the brand

General Store VM/ Client Management

  • Implement and maintain all visual guidelines
  • Maintain store standards that reflect the brand image at all times
  • Enhance customer service standards in store to ensure world class service is delivered at all times
  • Drive utilisation of client books and aftersales care to ensure loyalty in our customers
  • Ensure standards for quality of the selling ceremony, customer service, grooming are maintained and consistent with brand requirements.

Sales/ Business Monitoring

  • Manage and motivate the team to increase sales and ensure efficiency
  • Manage stock levels in the boutique and making sure sufficient stock is available
  • Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes
  • Liaise with your line manager to set sales and KPI targets for the team
  • Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs.

Team Management/ Back Office

  • Conduct full bi-annual appraisals (P&CR) in conjunction with HR Director UK and reviewing succession plans
  • Conduct monthly catch-ups with the team and communicate clear objectives to them
  • Work with UK HR on recruitment, organisation of training and general HR issues
  • Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
  • Participate in regular managers' meetings with the wider UK teams to share business performance, ideas and best practice
  • Ensure all Company policies and procedures are adhered to
  • Submit weekly reports to the relevant stakeholders
  • Build strong relationships with the Senior team in London and HR and Finance in UK


Education and Experience

  • Education: to Degree level or above
  • Experience: minimum of 5 years' experience in Luxury Retail, minimum of 3 years' managing people
  • Software: Excellent working knowledge of Microsoft Office and Lotus Notes
  • Good team player and ability to work on own with high levels of motivation
  • Sound knowledge of UK Retail Laws, security and Health and Safety Legislation

Person Specification

  • Ability to effectively and successfully lead and manage a team
  • Strong and demonstrable commercial acumen
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Ability to prioritise for self and the team and be able to multi task
  • Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers and at all levels of the organisation
  • Excellent communication skills both written and oral

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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