Boutique Manager, Nordstrom Mall of America

  • Company: Christian Dior Inc.
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC04454
  • Date of publication: 2021.04.07



The Boutique Manager is responsible for all aspects of the Boutique business including: sales generation, store operations and team and client development.


Tasks and Responsibilities

  • Responsible for achievement of annual Boutique sales goals across all product categories
  • Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
  • Ensure that all Clients experience outstanding service at all times
  • Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
  • Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
  • Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
  • Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
  • Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales
  • Develop product knowledge in coordination with Merchants and Training Team
  • Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
  • Coordinate and actively participate in in-store       promotions which include seasonal sales, trunk shows and contests
  • Report on product sell though and client feedback to make recommendations to the Merchandising Team
  • Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
  • Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
  • Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
  • Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
  • Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
  • Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
  • Problem sole and develop strategies that support the Boutique's service, efficiency, and productivity


  • 5-7 Years of luxury boutique management experience
  • Strong understanding of Luxury Fashion Industry and Luxury Clientele
  • Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
  • Effectively delegate tasks and follow-up with Department Managers
  • Adjust priorities and manage time wisely in a fast-paced environment
  • Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
  • Strong interpersonal, communication, organization and follow-through skills
  • Work a full-time schedule including nights, weekends, and holidays
  • Travel as needed
  • Operate all equipment necessary to perform the job
  • Ability to understand and apply all company policies and procedures

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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