Boutique Manager

  • Company: Parfums Christian Dior UK
  • Location: United Kingdom
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: PCD15516
  • Date of publication: 2018.06.13

Position

As the Parfums Christian Dior Boutique Store Manager you are responsible for the management of the Boutique and your team. You will effectively drive the performance of your store through your people delivering an outstanding client experience and achieving all targets in relation to profitability and operational compliance. You passion and embodiment of the brand will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.

Support and uphold the Dior values and competencies at all times, striving to exceed expectations

  • Own and contribute to Boutique events, effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations
  • Welcome and manage external and internal visitors to the Boutique, ensuring that their experience reflects the brand and our business
  • Take additional responsibility as directed by the Head of Retail such as supporting other stores, acting as a training store, arranging retail events and supporting new launches
  • Maintain strict confidentiality of Dior knowledge and activities

 

Client Experience

  • Deliver a world class client experience within the Boutique, exceeding brand mystery shop expectations
  • Consistently be an ambassador of DIOR and develop the team to be so too
  • Ensure the Boutique team are in line with brand values and positioning in terms of behaviour and presentation

Finance and Commerciality

  • Optimise sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques
  • Staff the Boutique to consistently deliver the desired brand experience whilst keeping within agreed budgets
  • Manage stock to minimise loss and maximise availability
  • Report on store performance as and when required by the brand

People Management

  • Communicate and reflect the brand and corporate strategy and goals to the team
  • Ensure the development of all team members through regular coaching and leading by example
  • Consistently performance manage and develop the skills and knowledge of all team members effectively utilising company tools and training
  • Recruit high calibre team members ensuring their retention through the effective management of their induction and performance
  • Effectively build and develop key relationships across the brand to aid the success of the Boutique

Operations

  • Effectively manage stock both back and front of house in terms of quantities and merchandising guidelines
  • Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT and security
  • Ensure that the health and safety of the Boutique and team are managed and in line with brand and legal expectations

Profile

Experience

  • 3 years + as a Business or Boutique Manager responsible for teams in excess of 10 people
  • Proven track record in excelling retail results
  • Proven record of working within a luxury retail environment
  • Experience of handling and executing well planned and successful prestigious brand events
  • Experience of running a stand alone store is essential

Attributes

  • Able to motivate, coach and develop people
  • Results and business orientated
  • Adaptable, able to make decisions and solve problems
  • Self-confident and able to approach and engage with clients at ease
  • Professional, pro-active and positive
  • Excellent selling and communication skills
  • Good computer and analytical skills
  • Commercial awareness
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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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