BOUTIQUE MANAGER

  • Company: Emilio Pucci UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: PUCC00081
  • Date of publication: 2018.08.20

Position

 

Acting as a Brand Ambassador, the Store Manager's role is to organize and run all the Boutique activities, meeting KPIs and achieving assigned goals.

The role requires someone who can drive profitable performance by motivating the team, developing a strong client base and arranging events.


Profile


Brand Ambassador
>  Excite and instill passion and pride for Emilio Pucci
>  Embody our brand image for customers and the store team and have a strong understanding of our brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the brand

Sales/ Business Monitoring
>  Manage and motivate the team to increase sales and ensure efficiency
>  Monitor sales performance, analyse results and forecast trends to propose commercial action plans
>  Keep up to date of market trends in the retail industry (specifically UK RTW market), understanding forthcoming customer initiatives and monitoring what local competitors are doing

Customer Service, Clientele and PR
>  Enhance customer service standards in store to ensure world class service is delivered at all times
>  Ensure standards for quality of the selling ceremony, customer service, grooming are maintained and consistent with Emilio Pucci requirements.
>  Develop events that will continue to grow customer base, with particular emphasis placed on building local market.

Visual Merchandising
>  Implement and maintain all visual guidelines
>  Maintain store standards that reflect the brand image at all times

Stock and Operations
>  Responsible for stock management
>  Perform all tasks related to daily Boutique's operations (petty cash, bank accounting, opening and closing financial procedures)
>  Ensure maintenance of inventory accuracy, in line with Corporate policies and procedures

Team Management
>  Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
>  Conduct regular meetings with the team and communicate clear objectives to them
>  Work with HR on recruitment, organization of training and general HR issues
>  Ensure all Company policies and procedures are adhered to

 

 


Additional information

Education and Experience
>  Minimum 7 years of luxury fashion retail - Woman RTW management experience mandatory
>  Good team player and ability to work on own with high levels of motivation
>  Fluent in English, knowledge of second language is a plus
>  Software: Excellent working knowledge of Microsoft Office and Lotus Notes


Person Specification
>  Ability to effectively and successfully lead and manage a team
>  Strong and demonstrable commercial acumen
>  A passion for customer service and sales floor focused
>  Excellent at working and delivering against deadlines and the ability to work under pressure
>  Ability to prioritise for self and the team and be able to multi task
>  Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
>  Proactive and positive in approach
>  Able to communicate effectively with all internal and external customers and at all levels of the organisation
>  Excellent communication skills both written and oral

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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