Boutique Manager, Saks Houston

  • Company: Christian Dior Inc.
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC01958
  • Date of publication: 2018.09.03

Position

Tasks and Responsibilities

 

Commercial Performance and Team Management :

  • Responsible for achievement of annual sales goals
  • Ability to effectively manage a sales force to achieve sales goals
  • Provide and inspire outstanding service to our customers.
  • Oversee assigning of monthly sales goals to associates
  • Review status of sales associates' clientele development, including review of client books
  • Oversee preparation of merchandise placement and displays.
  • Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction
  • Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market.
  • Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
  • Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
  • Partner with HR to oversee recruitment and hiring of store staff.
  • Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.

 

 

Clientele Service and Development:

  • Coordinate and actively participate in  in-store  promotions which include seasonal sales, trunk shows, contests, and all involved tasks.
  • Develop Customer database through optimizing Capture Rate for each sale.
  • Enhance customer Sales service
  • Organize and coordinate events with Corporate Office to increase traffic in the Store
  • Train the Team on After-sale to develop their own database

 

Product and Stock Management :

  • Provide accurate report, feedback and recommendations to the Buying Team
  • Coordinate seasonal Product Trainings and Product Launches
  • Meet Target Stocks rotations and sell-through
  • Optimize the organization of the stocks
  • Allocate the stocks according to needs
  • Minimize stock losses

 

Process Management :

  • Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
  • Conduct regular inventory cycle counts and track conversion rates as directed.
  • Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
  • Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
  • Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
  • Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
  • Lock and secure the store, and oversee compliance with all security procedures.
  • Manage payroll, commercial expenses, and headcount  to stay within budgeted parameters .
  • Ensure that proper channels of communication exist between the store and Corporate Office.
  • Help solve problems that affect the store's service, efficiency, and productivity.

 

Any other tasks as assigned from time to time.


Profile

Skills and Competencies:

 

Organization

Ability to:

  • understand and apply all company policies and procedures
  • understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
  • operate all equipment necessary to perform the job

 

Management

Ability to:

  • develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
  • recruit according to Dior standards
  • effectively delegate tasks and follow-up with field managers
  • maintain a fair, consistent set of standards as they apply to work force
  • adjust priorities and manage time wisely in a fast-paced environment
  • maintain records and documentation pertaining to work force
  • communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
  • Strong interpersonal, communication, organization and follow-through skills

 

Retail Knowledge

Ability to:

  • Strong knowledge of the luxury industry with Luxury sensitivity consistent with Dior standards.
  • 10+ years of retail store management, preferably in a luxury product setting.
  • understand and analyze financial details of retail business
  • handle multi-million dollar sales volume
  • work a full-time schedule including nights, weekends, and holidays
  • be a Brand Ambassador
  • for frequent travel
  • Sense of initiative and commercial creativity with fashion sensitivity
  • Perseverance and determination

 

Customer orientation

  • Ability to provide outstanding customer service in line with Dior expectations

 

Enthusiasm

Pride of belonging, passion for the product

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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