Boutique Supervisor - Bangkok, Thailand

  • Company: Christian Dior Thailand Co. Ltd
  • Country / Region : Thailand
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: CDC03949
  • Date of publication: 2020.11.22

Position

Boutique Supervisor

► The essential job duties

  • Manage the day-to-day operations of your department (briefings, team building, store operations, etc).
  • Sell products and contribute to the growth of sales in the store.
  • Engage customers and create loyalty by conveying Dior values.
  • Maintain the customer service standard as per Company's requirements.

► Management

  • Manage the integration of new joiners and help manager to assign responsibilities.
  • Assist the team on product training, coaching, jobs delegation and review the performance of the staff.
  • Develop and maintain a good team work in the department and enhance synergies with other departments.

► Supervising Performance and Sales

  • Achieve sales target by mastering the use of selling techniques, clientele and product knowledge so as to ensure the sales and productivity are maximized.
  • Be a role model to the team and contribute to the global team performance.
  • Monitor the sales and motivate the team to drive the sales.
  • Share responsibility of Coaching spot with the manager.

► Supporting Customer Relations and Services

  • Maintain the team passion to the Brand.
  • Maintain customer service standard and handle customer complaints, ASS, packaging issues etc.

► Following Up the Organization of the Back Office

  • Monitor and control stock inventories.
  • Provide necessary support to the floor and cashier.
  • Maintain the floor display area and merchandise.
  • Maintain the general security of the boutique including opening and closing of the boutique, safety of different exits, merchandises and the POS procedures.

 


Profile

Profile:

  • Bachelor's degree or higher in any fields.
  • Minimum 6 years of relevant experience including 2 years at supervisory level in luxury retail industry, less experience may be considered.
  • Excellent communication in Thai and fluency in English, and if able to communicate more foreign languages will be a plus.
  • Computer literacy a must.
  • Good leadership, interpersonal and communication skills.
  • Self-motivated, passionate, proactive & service oriented.
  • Able to supervise and coach the team members in various matters, such as, selling skill, store operations, client development relationship, stock management, etc.
  • Have a genuine passion for luxury and an interest in the retail and fashion industry.

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Fashion & Leather Goods

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