Position
Supervisor
Profile
Key Responsibilities
- Commit to achieve ambitious sales targets by mastering the use of selling techniques, clientele and product knowledge
- Identify clients' expectations and complete sales transactions successfully
- Advise clients across all product categories and do cross-selling for maximizing sales potentials
- Ensure the sales opportunities of the department are maximized
- Assist the teammates in driving sales & achieving Boutique's objectives
- Plan and take actions to cope with the business needs or exceeding goals
- Support the department in maximizing recruitment opportunities and establishing excellent client relationships
- Provide excellent after-sale-service
- Promote clientele in the department to ensure the highest level of client experience is delivered and maintained consistently
- Support all kinds of Boutique events that contribute to the sales and overall Boutique performance
- Act as a role model to the junior staff by demonstrating his/her excellent client service, selling techniques and product knowledge through coaching, partner-sell etc. for improving department's performance
- Involve in reviewing progress of junior staff to identify their potentials and improvement areas
- Maintain the upkeep of selling space, visual merchandising and image of the store in highest standard
- Ensure all the Company policies and guidelines are well implemented in the Boutique
- Support the operations team on inventory management
Responsibilities
- Minimum 5 years of relevant experience with 2 year of supervisory level in luxury retail industry
- Good command of communication, interpersonal and leadership skills
- Excellent selling technique and service-oriented
- Able to work independently and also as a team player
- Self-motivated, proactive and passionate in luxury fashion industry
