Business Applications Manager

  • Company: Givenchy USA Corp.
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: GIV00693
  • Date of publication: 2018.10.08

Position

Reporting to the Givenchy CIO, the Business Applications Manager will manage the Givenchy Information System in North America and new projects in a context of a very aggressive roadmap linked to our Digital transformation.

He/She steers the entire applications solutions landscape in North America for the overall lifecycle: from projects preparations, projects design and realizations to maintenance in operational conditions.

He/she will have the responsibility of the following applications/areas: E-Commerce (from order taking to client's deliveries and returns), supply chain, logistics, retail, finances.

For each of these areas, he/she will work as the regional extension of central teams in charge of this applications.

He/she will have the following responsibilities:

1/ Project management

  • Builds and steers the projects: from general study to realization, controls all steps (call for tender if any, project preparation, flows design, realization, integration, UAT animation, go live and support)
  • Real counterpart of boss business stakeholders and central IS teams, animates the local governance (steering committees, functional sign-off, projects committees, backlog management)
  • Is accountable for the perfect realization of the projects in both content/quality, timings and budgets
  • He/she animates IS teams and external partners in all areas (applications and infrastructures) including our 3PL integration

2/ Application Management Services (AMS)

  • He/she monitors the related services
  • Controls the backlog and proposes priorities for both incident resolutions and evolutions

3/ Functionnal scope

  • E-Commerce plate-form: Salesforce Commerce Cloud
  • Order Management System: will be soon chosen
  • Retail: Cegid Business Retail
  • CRM: Salesforce Sales Cloud
  • Call center: Salesforce Service Cloud (external partner)
  • Business Efficiency Management: SAP (Supply Chain / Logistics+ Finance)
  • BI: Qlik SenseDesign of necessary evolutions leading to excellence in operations in all channels
  • Integration of E-Commerce, supply chain, logistics, Retail, referential, pricing, BI

4/ Governance

  • Creates IS&T Roadmap for North America considering business needs and central IS&T roadmap
  • Animates local steering committees with executives and ensures the proper sync. and consistency with the global roadmap
  • Controls budgets for both projects and run
  • Reports on a regular period to both local stakeholders and central counterparts
  • Identifies, analysis gaps with the IS&T core model and proposes actions to close these gaps (for ex. Taxes, accessibility, etc...)
  • Ensure the proper watch of legal/ taxes constraints for US market
  • Builds, controls, monitors and reports SLAs for the entire scope
  • Work closely with the IT director from LVMH Fashion group to create KPIs
  • Develop IT Standard Operating Procedures (SOPs), provide training and ongoing monitoring of effectiveness and compliance
  • Provide hands-on assistance to end-users as a point of escalation, or in sensitive situations

Profile

  • He/she as a strong experience of at least 5 years in Retail and E-Commerce with a high sensitivity in omnichannel.
  • Project management is key in matrixial mode.
  • Autonomy and entrepreneurship as well as communication are key for this job.
  • On top of good project management skills, process modelization and IS urbanization design are success factors for the job.
  • Strong knowledges in Salesforce Commerce and other clouds are key as well as retail systems.
  • Knowledge of SAP will be appreciated.
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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