Position
§ Retail Transactions » Compute charges for merchandise or services and receive payments. » Receive payment by cash, check, credit cards, vouchers, or automatic debits. » Issue receipts, refunds, credits, or change due to customers. » Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. » Greet customers entering establishments. » Maintain clean and orderly checkout areas. » Resolve customer complaints. » Answer customers' questions, and provide information on procedures or policies. » Recommend and provide advice on a wide variety of products and services. » Answer telephones to provide information » Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. |
§ Merchandising » Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation » Implement all merchandising as per the brand's visual merchandising guidelines. |
§ Other » Cleaning, prepare stock in hand, participate in inventories. |
Profile
Administration
The ability to monitor the administration of a number of different tasks
Level 1
ü Is accurate and pays attention to detail
ü Follows and understands procedures
Customer Care/Service
The ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations
Level 1
Office Technology
The ability to use computer software and applications
Level 1
ü Demonstrates basic knowledge of relevant IT packages and systems
Technical Expertise
The ability to demonstrate and apply professional/ technical expertise/ knowledge for the role or position