§ Retail Transactions
» Compute charges for merchandise or services and receive payments.
» Receive payment by cash, check, credit cards, vouchers, or automatic debits.
» Issue receipts, refunds, credits, or change due to customers.
» Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
» Greet customers entering establishments.
» Maintain clean and orderly checkout areas.
» Resolve customer complaints.
» Answer customers' questions, and provide information on procedures or policies.
» Recommend and provide advice on a wide variety of products and services.
» Answer telephones to provide information
» Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
» Implement all merchandising as per the brand's visual merchandising guidelines.
» Cleaning, prepare stock in hand, participate in inventories.
The ability to monitor the administration of a number of different tasks
ü Is accurate and pays attention to detail
ü Follows and understands procedures
The ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations
The ability to use computer software and applications
ü Demonstrates basic knowledge of relevant IT packages and systems
The ability to demonstrate and apply professional/ technical expertise/ knowledge for the role or position