CD, E-Commerce Operation Assistant Manager

  • Company: Christian Dior K.K.
  • Country / Region : Japan
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: CDC04271
  • Date of publication: 2021.02.15

Position

KEY MISSION

  • Be the key support of online sales growth by optimizing and managing E-Commerce Daily Operations closely with Logistics/Call Center/Accounting/IT teams.
  • Facilitates the continuous improvement processes of all E-Commerce operation proecss, ensuring all Key Performance Indicators (KPI) are achieved. Driving and executing action plans for any necessary improvements.   

Profile

 

  • Manage all E-Commerce related issues daily with Call Center including but not limited to complaints handling, return/exchange, charge back inquiries, site issues etc.
  • Monitor closely payment status and fraudulent orders situation on the website, suggest optimization process with vendor if needed.
  • Work closely with DC Ops to optimize E-Commerce operation in terms of order fulfillment process such as delivery, return/exchange, order cancellation etc.
  • Understand the best practice for E-Commerce Operation, providing recommendation and support in optimizing operation process in all aspects related to E-Commerce.
  • Ensure store staff training is well implemented for all Omnichannel related service together with Retail Performance team.
  • Manage local packaging production, ordering and delivery.
  • Support in defining the best operation process for Omnichannel related service (such as return in store, click & collect etc) with Logistics and Retail team.
  • Support in special E-Commerce projects, New Warehouse project.
  • Perform additional duties and responsibilities as necessary during business growth.

 

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Fashion & Leather Goods

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