CDM Coordinator - London UK

  • Company: Christian Dior UK Ltd
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: CDC01769
  • Date of publication: 2018.07.30

Poste

Christian Dior:

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Client Development Management Coordinator to join the team. Based in one of our store, you will be responsible for managing and developing VIP clients within your location.

Responsibilities:

  • Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential within your boutique
  • Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers
  • Develop a portfolio of clients at VVIC and Elite level
  • Fully manage all strategic, operational and creative planning of VIP events alongside the Events team
  • Follow up Client Indicators within Product Categories and leverage the Events or Animations planed
  • Support the Events team from the creation to execution of client events
  • Ensure CDM (customer database) capture rate remains consistently above 90%
  • Provide feedback to the Head Office CDM team for continuous improvement of data
  • Analyze the clientele structure of the store and how well the client mindset cascades through the team
  • Monitor results and profitability of all actions implemented
  • Work on improving client segmentation, profiling and targeting for any action in order to improve ROI

Experience Required:

  • Previous CRM experience within luxury fashion
  • Excellent communication and relationship building skills
  • A passion for Christian Dior and our collections
  • Strong knowledge of fashion and trends
  • Fluency in a second language (preferred)

In return we offer:

  • A competitive salary, bonus
  • Benefits including private health care and pension scheme
  • Long term career path and development structure
  • Global mobility program with worldwide opportunities
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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