Chinese Sales Assistant - Outlet Leccio

  • Company: Loro Piana Italy
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LORP00392
  • Date of publication: 2018.06.19

Position

The Sales Associate represents the Company with clients. Is a professional in the sales of luxury goods and puts his talent to the company service and to the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his department and in the store.

  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales

  • Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level

  • Receives and displays the products according to the established procedures

  • Constantly maintains a tidy working place, in harmony with company dispositions

     

Sales

  • Is responsible for the sales process following the company standards ("Loro Piana Selling Ceremony")

  • Supplies for and maintains a high level of customer service

  • Manages commercial relations with clients in order to assure the higher level of satisfaction and enhancing each phase of the commercial relation

  • Takes part in the store and department meeting

 

Client Management and CRM

  • Assures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image

  • Manages claims with the supervisor support

  • Turns every touch point with customers into a positive situations, always promoting Brand image

  • Communicates to the Direction the collected information regarding clients

  • Executes the follow up of clients' requests

     

Product

  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his category and he is promptly updated on all the product categories present in the store
    • Assures the appropriate care (cleaning, cure, replacement etc.) of the products in his sector

Visual

  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

 

Stock

  • Is always updated on the Store stock in order to optimize sales

  • Participates to end of the year, sector and rotation inventory for each product category

 

Thefts and losses

  • Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement

  • Swiftly points out to his supervisor if something is missing


Profile

Skills and abilities required:

  • Chinese native, Fluent in Italian and English
  • Aligned with the Brand identity and detail-oriented
  • Passion for Loro Piana products
  • Relevant experience as Sales Associate in the luxury industry
  • Excellent interpersonal and teamworking skills
  • Good stress management, flexibility and adaptability
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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