Client Advisor (16H per week ) - Harrods

  • Company: Fashion Group UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FADIV00197
  • Date of publication: 2019.06.23

Position

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.

 

GENERAL DUTIES AND RESPONSIBILITIES

Brand Ambassador

  • Excite and instill passion and pride for the brand
  • Embody the brand image for customers and the store team and have an understanding of the brand DNA
  • Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

General Store VM/ Client Management

  • Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
  • Enhance customer service standards in store to ensure world class service is delivered at all times

Sales/ Business Monitoring

  • Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
  • Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
  • Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
  • Process the sale in a confident and professional manner whilst maintaining the relationship with the client
  • Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
  • Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
  • Support control and management of stock in line with management directions
  • Keep up to date of market trends in the retail industry
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
  • Ensure all Company policies and procedures are adhered to.

 

KEY PERFORMANCE INDICATORS (KPI)

  • Mystery Shop Results
  • Sales targets
  • Conversion Rate
  • Units per Transaction
  • Average Transaction Value
  • Attendance

 


Profile

PROFILE

We would like to speak to professionals who are passionate about service, lifestyle and travel destinations

  • Passion for retail and sales
  • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
  • Pro-active and positive attitude
  • Excellent personal presentation - a Rimowa Brand Ambassador
  • Understanding of Retail KPIs
  • A fluent level in English is essential and additional languages are an advantage.

 

PERSONAL QUALITIES

  • Good team player and ability to work on own with high levels of motivation
  • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
  • Excellent personal presentation
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers
  • Excellent communication skills both written and oral.
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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