Client Advisor (After Sales Service)

  • Company: Louis Vuitton Switzerland
  • Location: Switzerland
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM06838
  • Date of publication: 2018.09.12

Position

We are looking for a Client Advisor (After Sales service) for our Zurich store on a temporary contract of 6 months and on a full time basis, start date ASAP :

DUTIES & RESPONSIBILITIES:

  • Welcome every Client and provide the best Client experience
  • Engage with your Client in an After Sales ceremony with an empathetic, calm and competent approach, always striving for the most optimal solution for each individual case
  • Advise Clients across the Brand's outstanding product craftsmanship and After Sales Service
  • Execute efficiently and correctly all After Sales back-of-house and administrative tasks (e.g. reviewing/validating/finalizing repairs taken in by the team, handling shipments to/from the Repair Center, performing in-store repairs, etc.)
  • Increase the Client's After Sales Service satisfaction through training of the Store team on procedures, knowledge and communication
  • Anticipate client questions or potential complaint situations by proactively reaching out to the clients on repair lead, cost or any other issue
  • Perform repair inventories, status follow up and stock organization while maintaining a level of "audit readiness" at all times on a monthly basis
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the store
  • Respect Louis Vuitton Brand standards in terms of grooming and behavior
  • Know, apply and train the Store team on the company's policies and procedures

Profile

Your Profile:

>  Sensibility to luxury service

>  Highly empathetic and willing to go the extra mile

>  Proactive and solution oriented thinking

>  Taking responsibility and ownership

>  Ability to develop and maintain relationships and to work effectively in a team

>  Strong organizational and time management skills

>  Outstanding communication skills in English and German

>  Computer skills

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Fashion & Leather Goods

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