Client Advisor - Aventura

  • Company: Fendi North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND00971
  • Date of publication: 2019.01.17

Position

OVERVIEW

The FENDI Client Advisor is responsible for providing excellent customer service and meeting sales goals.


Profile

RESPONSIBILITIES

  • Achieve all Client Advisor KPIs and CRM requirements.
  • Meet or exceed store, category and individual sales goals.
  • Adhere to all Top Store Guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Follow all store policies and procedures.
  • Participate in necessary stocking/restocking of the store.
  • Proficient and accurate use of POS system and other software as required, updating customer database.
  • Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from VM, corporate and management.
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
  • Be a positive role model, representing the brand appropriately at all times.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.

QUALIFICATIONS

  • Minimum 2 years luxury retail experience.
  • Sales driven.
  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing.
  • RTW experience is a plus.
  • Mandarin speaker is a plus.
  • Computer literacy a must.
  • Be fashion-forward and have a passion for the fashion/luxury-goods industry.
  • Be a team player; pro-active attitude.
  • Ability to lift boxes/weights up to 10 lbs.
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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