Job Title: Client Advisor
Location: Bloor Street, Toronto, Ontario
The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals.
> Achieve all Client Advisor KPIs and CRM requirements.
> Meet or exceed store, category and individual sales goals.
> Adhere to all Store Guidelines.
> Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
> Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
> Follow all store policies and procedures.
> Participate in necessary stocking/restocking of the store.
> Proficient and accurate use of POS system and other software as required, updating customer database.
> Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
> Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
> Perform regular store maintenance functions as needed or assigned.
> May have responsibility for opening/closing the store as needed, including morning team meeting.
> Assist in maintaining visual standards with direction from VM, corporate and management
> Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
> Be a positive role model, representing the brand appropriately at all times
> Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
> Participate and prepare for monthly team meetings
> Adhere to loss prevention standards.
Required Skills, Knowledge and Attributes:
> Minimum 2 years luxury retail experience
> Sales driven
> Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
> RTW experience is a plus
> Mandarin speaker is a plus
> Computer literacy a must
> Be fashion-forward, and have a passion for the fashion/luxury-goods industry
> Be a team player; pro-active attitude
> Ability to lift boxes/weights up to 10 lbs