Client Advisor - Bloor Street, Ontario

  • Company: Fendi
  • Location: Canada
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND00795
  • Date of publication: 2018.08.02


Job Title: Client Advisor
Location: Bloor Street, Toronto, Ontario 

Main Objective
The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals.

Job Responsibilities

>  Achieve all Client Advisor KPIs and CRM requirements.
>  Meet or exceed store, category and individual sales goals.
>  Adhere to all Store Guidelines.
>  Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
>  Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
>  Follow all store policies and procedures.
>  Participate in necessary stocking/restocking of the store.
>  Proficient and accurate use of POS system and other software as required, updating customer database.
>  Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
>  Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
>  Perform regular store maintenance functions as needed or assigned.
>  May have responsibility for opening/closing the store as needed, including morning team meeting.
>  Assist in maintaining visual standards with direction from VM, corporate and management
>  Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
>  Be a positive role model, representing the brand appropriately at all times
>  Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
>  Participate and prepare for monthly team meetings
>  Adhere to loss prevention standards.


Required Skills, Knowledge and Attributes:
>  Minimum 2 years luxury retail experience
>  Sales driven
>  Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
>  RTW experience is a plus
>  Mandarin speaker is a plus
>  Computer literacy a must
>  Be fashion-forward, and have a passion for the fashion/luxury-goods industry
>  Be a team player; pro-active attitude
>  Ability to lift boxes/weights up to 10 lbs


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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