Client Advisor, Boston

  • Company: Bulgari Corporation of America
  • Location: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: BULG03769
  • Date of publication: 2019.06.11

Position

B V L G A R I is looking for a Client Advisor for our Newbury Street Boutique in Boston. The Client Advisor acts as an ambassador of Bulgari and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

 

Essential Duties:

Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales) providing an extraordinary service and always having the client leave with a great impression

Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget, on a monthly and annual basis

Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a UNIQUE shopping experience

Convey the warm Italian hospitality mindset through each step of the interaction with client

Listen in an empathetic manner to understand and adjust to clients' needs, providing customized advice 

Establish and develop relationship with existing clients and engage new customers to Bulgari

Perform all CRM one to one activities as per Store Manager Indications, including CRM AFSS

Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.

Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)

Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after store close.


Profile

At least 3 years work experience in luxury retail environment or working with luxury products

Proactive selling and negotiation skills

A second language skill would be a plus

Attention to detail, good organizational skills, priority setting and personal accountability

Must work retail hours - Weekdays and Weekends, Evenings & Holidays

Exceptional Team Player

Apply

Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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