Client Advisor

  • Company: Bulgari S.A.
  • Location: Switzerland
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: BULG02780
  • Date of publication: 2018.06.03

Accountabilities

In this role, you aim to offer a unique client experience, guarantying the quality of the service to develop a strong relationship with them.  You will manage autonomously sales activities related to all product categories (Jewelry, Watches and Accessories) achieving quantitative and qualitative sales objectives and guarantee best product display in the store. You will be responsible to support the customer during the whole process and develop networking through events and new initiatives.   

 

In parallel, you will perform back-office activities such as data entry, product receiving, intra-shop movements, daily closures, stock counting, AFSS processing. You will also actively participate to the inventories and the Visual Merchandising with the team.

 

You will be in charge of receiving, controlling and integrating of the goods to the stock. You will also manage the intra shops transfers by sending and receiving products. You will be responsible of tagging activities, from product receiving to repricing, perform after-sales service activities such as taking items to repair from the sale staff, contacting and organizing item shipment to repair centers.

Finally, you support the sales staff during the sale process from customer welcome to payment/ packaging.


Qualifications / Professional Capabilities

You have at least 2 years of working experience in a similar position, ideally in a high-end luxury boutique.

Passionate by the jewelry, watches and accessories, you have excellent selling skills. You have developed an excellent networking and you are able to build truthful relationships with your clients and team. You use easily Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in French and in English; Arabic would be a distinct advantage.

 

Client-focused and being a strong team player, you strive to discover your client needs and guide them with passion across the Brand. Your excellent communication allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous and you work in an organized and structure manner even in case of multitasking. You have a good approach of problem solving and you are able to take some initiatives. Thanks to your team spirit, you can build strong links within the team and create a positive and harmonious work environment.

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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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