Client Advisor - Chinese Speaker / Paseo de Gracia Global Store (Barcelona)

  • Company: Louis Vuitton Spain
  • Location: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM06210
  • Date of publication: 2018.06.07

Position

We are currently looking for Client Advisors - Chinese Speaker for our Global Store located in Paseo de Gracia, Barcelona.

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.

You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will proactively reach out to your Clients in order to achieve individual and team goals.

PERFIL

DUTIES & RESPONSIBILITIES

> Drive and achieve individual and team objectives and be accountable for sales results

> Welcome every Client and provide the best Client experience

> Advise Clients across the Brand and all product categories

> Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty

> Perform as a team-player, participate in all activities contributing to the overall objectives of the store

> Learn and master Brand and product knowledge

> Respect Louis Vuitton Brand standards in terms of grooming and behavior

> Follow the company's policies and procedures

Profile

EXPECTED ATTITUDES & SKILLS

Curiosity

Empathy

Agility (retail is a fast paced environment, we need people who manage well unforeseen situations with our client's).

Commercial Mindset

Passion for the brand

Professional Attitude

Responsibility & Ownership

Flexibility & Availability afternoons and weekends
 
REQUIRED EXPERIENCE

Proficient English, Spanish and Chinese. Any other language is a plus.

A previous background in retail or hospitality and luxury is not mandatory, but will be positively considered.

Finished BUP & COU is mandatory.
Professional Superior studies (BTS or equivalent) in the area of sales & marketing and/or tourism is valued but not a require

Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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