Client Advisor @Client Services

  • Company: Sté Louis Vuitton Services
  • Country/Region: Belgium
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM06514
  • Date of publication: 2019.09.03

Position

Would you like to join a dynamic and multicultural Service Centre environment, while also working for the world's most prestigious luxury brand?

 

Based in Brussels, Louis Vuitton's Client Service Centre is looking for passionate and dynamic multilingual people to provide exceptional customer service to clients from across Europe and to explore the digital world of Louis Vuitton!  

 

Your day to day role 

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written social media). Also, ensuring that you maximize each sales opportunity while working toward goals set forth by the brand.

 


Profile

We are looking for multilingual people mastering at least one of these languages: Dutch, French, German, Polish, Russian, Portuguese, Italian, Spanish, Danish, Swedish, Finnish, Norwegian & with a good command of English (oral and written).

 

The ideal candidate will possess a previous experience in the Luxury Retail/Hospitality industry and has a strong passion for the luxury universe. This position also requires great familiarity with IT tools and strong interpersonal skills.

 


What we offer

By joining Louis Vuitton, you will receive a generous benefits package, including but not limited to supplementary Hospitalisation & Outpatient medical insurance (including dental), pension plan, employee referral bonus program, lunch vouchers, and employee discounts.

 

In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

 


Additional information

Working Hours: 38 hours/week on a rotational shift pattern. Please be advised that this will include evening shifts, as well as availability to work both weekends and public holidays.

Application process: If your application is selected by our HR team, you will be invited to complete a pre-recorded video interview as the first step of our recruitment process.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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