Client Advisor - CRM Ambassador

  • Company: Fendi Italia
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01065
  • Date of publication: 2019.03.27


As a Client Advisor and CRM Ambassador in our Milan Montenapoleone boutique, you will be responsible for providing the clients with an extraordinary and luxurious experience by promoting FENDI history, craftmanship, quality of materials and creativity. Furthermore, your mission will be to enhance, manage and maintain the CRM initiatives, tools and procedures.

Main Responsibilities

Lead individual sales and achieve performance target and KPI

Engage in upselling, cross selling and multiple selling for all product categories

Strengthen customer relations, and nurture loyal FENDI customer base by exploiting the full potential of CRM tools

Animate and schedule the clienteling activities for client advisors

Support Client Advisors in monitoring their CRM performances and KPI

Share CRM best practices and guidelines with the team

Guarantee CRM materials stock availability (i.e. CIC cards, CRM Cards, catalogues)

Act as the referent point for in-store induction training and refresh on CRM tools

Collect and share feedback with CRM Managers on CRM tools & initiatives

Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input 


5-7 years' experience in Fashion/Luxury Sale

Bachelor's Degree or equivalent is preferred

Strong selling and communication skills are necessary

Manages his/ her image standards on a high level

Excellent relationships skills, self-reliant, friendly and patient

Organization, professionalism, self-confidence

Strong client orientation skills

Computer skills and Retail management system knowledge

Proficiency in CRM tools

Goal oriented approach, multitasking

Strong knowledge and interest for Fashion/Luxury Industry

Fluent English and Italian are required


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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